AIM - Stu/Cle Rg AIM Inbound CSR

Job Classification

  Student-Regular

Position summary

Adventist Information Ministry seeks motivated, dependable individuals to work in our Contact Center as Customer Service Representatives (CSRs). This is an entry level position with room for advancement.

Qualifications summary

Requirements:

• Must be a fluent and effective communicator in the English language. Ability to communicate in other languages a plus, especially Spanish.


• Project a Christian Spirit with a friendly, professional demeanor


• Working knowledge of the internet and Microsoft Teams


• Ability to multi-task and problem solve


• Must work weekend shifts (Saturday & Sunday)


• Must pass skills assessment


• Must work with integrity, dependability, honesty, and maturity


• Preference given to University Students

Duties and responsibilities

What You'll Do:

• Support 30+ Media Ministries via Inbound calls, sms chat, social media


• Process Ministry Offers


• Offer Prayer, Bible Studies, Literature


• Seek to connect callers to local Seventh-day Adventist Churches

Supervisory responsibilities

N/A

Qualifications

• Ability to effectively communicate verbally and in writing
  
  
  
  • Spelling, grammar, and punctuation
  
  
  
  

Technical competencies

• Internet Navigation


• Chat

Interpersonal interactions

• Must be comfortable speaking to individuals of various backgrounds not related to SDA culture


• Work well with peers

Physical demands

Operates under normal work environment

Work environment

Well lit cubicle with headset and multi screen