DEAN - GRADUATE STUDIES - Grad Admissions Coord

Job Classification

  Hourly Full-time (35-40)

Position summary

The Graduate Admissions Coordinator performs all functions of the university admissions and enrollment process for graduate programs.

Qualifications summary

General skills and personal qualities

• Has a commitment to customer service


• Maintains extreme attention to detail


• Maintains confidentiality of documents


• Maintains a cooperative relationship with graduate program directors and secretaries.

Language skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 


• Ability to write reports, business correspondence, and procedure manuals. 


• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

1. Manage the daily operations of the admission process.


2. Manage applications logistic from prospective students to enrolled students.  


3. Manage communications with prospective and current students.


4. Plan and execute integrated communication plan that affects recruits, applicants, accepted and enrolled students. 


5. Provides a high level of personalized service to recruits and applicants. Gathers information on graduate inquiries and inputs into databases for mailings and communications. Educates prospective graduate students regarding admission policies and procedures.


6. Serves as the primary contact for developing relationships with prospective students, and moving prospects through the admission processes and to enrollment through extensive personal contact.


7. Counsels prospective students, applicants, and current students on graduate admissions processes, graduate programs, and Andrews University culture.


8. Maintain active communication with Schools and department representatives to facilitate services for applicants, accepted and enrolled students. This includes providing prospect and applicant data to academic departments when appropriate.


9. Plan, attend and assist with recruiting promotional events.


10. Assist with any graduate recruiting events held on campus.


11. Prepare applicant files for admissions committee review.


12. Track ongoing processing changes and update the execution of the admissions process.


13. Accurately enter graduate application data into the Banner database.


14. Process Guest student’s applications, change of status, deferrals and all other processes alike for prospective and current students.


15. Develop and maintain accurate records (vault) of prospective and current students.  


16. Manage the prospective graduate student’s campus visits in alliance with campus visit’s office.  


17. Prepare reports regarding applicants, accepted and enrolled students.  


18. Make determination regarding the documents applicant’s needs in order to perform a credential evaluation.


19. Analyze and decide when applicants’ files are ready to be sent to department for admission decision.


20. Fulfill other duties and responsibilities as needed or as assigned by Director of Graduate Enrollment.

Supervisory responsibilities

1. Manage student workers and oversee their daily activities. 


2. Assist with the training of student workers.

Qualifications

Education and Experience

• Bachelor’s degree in Business, Communication, or related area.


• Master’s degree is a plus


• Good English verbal communication skills. 


• Ability to speak a second language highly desirable.

Other Abilities and Requirements

• Works well as a team player


• Works well under pressure


• Has ability to defuse intense situations with unhappy customers


• Has respect for diversity


• Be able to perform efficiently in a fast-paced environment

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

• Proficient in the use of Microsoft Office, Banner, preVue, and iVue computer programs

Interpersonal interactions

N/A

Physical demands

N/A

Work environment

The work environment characteristics described here are representative of those any employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is not usually quiet.