ITS CLIENT SERVICES - ITS HelpDesk - Temp

Job Classification

Temporary Part-time

Position summary

We are currently looking to hire a temporary Service desk / Help desk worker. This is an 18-22 hour a week position lasting through the fall semester with the possibility of future employment thereafter.
The Primary responsibility of the Help Desk worker is to answer incoming calls from Andrews University students and staff. This will involve low level technical support, creating work orders, and routing calls to best address the caller’s needs.
The primary responsibility of the Service desk worker is to provide hands on assistance to students and staff in connecting to Andrews utilities. This includes areas like connecting to campus Wi-Fi, resetting passwords, looking up accounts, registering devices, etc… Other responsibilities may include setting up or helping in computer labs or servicing Andrews’s apartments with modem/router troubleshooting.

Qualifications summary

To perform this job successfully, an individual must have some technical knowledge and the ability to interact with customers in a friendly, patient and positive way.
High school degree and some technical knowledge are required.

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Answering the HelpDesk phone to take questions relating to the connection to AU network resources, the ITS computer store, and creating work orders for faculty/staff members.

To staff the Service Counter to help with walk in traffic relating to connecting to AU network resources, and to answer general technology questions.

To perform on-sites service calls to the Apartments and Residents halls to diagnose and correct network related issues when necessary.

Perform other duties as assigned.

Supervisory responsibilities

N/A

Qualifications

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

N/A