DINING SERVICES - Front of House Supervisor

Job Classification

  Hourly Full-time (35-40)

Position summary

The Front of the House Supervisor’s role incudes direct supervision of staff and student laborers that work outside of the kitchen area including the separate stations located throughout the service area. The FOH Supervisor is responsible for the daily operations of the Terrace Café outside the operations of the kitchen. Café décor, product display, cleanliness, organization, stocking, Perform all duties of the Front of House Manager in their absence and customer relations pertaining to the operations of the Terrace Café are more responsibilities of this job. The Front of the House Supervisor is responsible for all customer service needs and training of the staff in service, portioning, sanitation, and safety. The Front of the House students report directly to this position.

Qualifications summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

• Supervise student and staff members working on the lines and in the separate programs located in the café.


• Create and implement tools necessary to accomplish efficient use of labor hours.


• Must have excellent customer service skills including conflict resolution both internally and externally.


• Manage the produced schedule and call in students/ staff as needed.


• Understand and effect positive change to the FOH program including procedure, portioning, staffing, and customer experience.


• Be an excellent communicator with the Executive Chef, Director of Operations, Cook staff, Baker, and general staff under their authority.


• Obtain and have the ability to train others in the operations of each individual station in the Terrace Café.


• Understand the procedures of cashiering and be able to train and update all cashiers of procedures changes and group and troubleshooting processes.


• Create and maintain computer generated menu for display in the Café.


• Maintain the cleanliness and organization of the separate dining areas and the restrooms found on the second floor of the Campus Center.


• Ensure that the entire dining area is ready for service 10 minutes prior to each meal period.


• Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.


• Brief the entire management staff daily on operations during the shift worked.


• Contribute to the success of the department and be willing to work alongside other programs to ensure success.


• Does other work as requested by supervisor


• Cooperate with supervisor in adjusting job duties as circumstances require.

 

Supervisory responsibilities

Directly supervises the FOH students. Authority extends into the ware washing facility and to the sanitation crew. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

A degree in the field of Business; and at least two years related experience and/or training; or equivalent combination of education and experience. Computer literacy skills are required. 
Must be able to read, write and speak English fluently.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively to customers or employees of organization is critical.
Ability to calculate figures and amounts such as discounts, interest, and percentages.  Ability to apply concepts of basic algebra and geometry. Comfort with accounting procedures.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
 


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit. The employee is required to talk or hear. The employee is required to stand, walk, use hands to finger, handle, or feel and taste and smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
 
 

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to organize and maintain office atmosphere in midst of distractions. Must be willing to be on call in case of emergencies, e.g. computer shutdowns. Must be able to provide exceptional customer service and perform well under pressure.