ITS CLIENT SERVICES - PC Support Specialist
Job Classification
Salaried Full-time (75-100%)
Position summary
Primary responsibilities are providing network system administration for the desktop, resolution of desktop computer system information technology problems, and providing computer system technical assistance for campus faculty and staff.
Qualifications summary
Two or more years of experience providing technical and customer support for Macs and PCs in a Microsoft Active directory domain environment.
Must be a Seventh-day Adventist in good and regular standing.
Duties and responsibilities
- Provide LAN system administration for desktop computer systems including maintenance, troubleshooting and problem resolution.
- Responsible for creating and implementing Microsoft Active Directory group policies, scripts and organizational structure.
- Manage desktop security environment including network authentication, antivirus, security updates, patches and version upgrades for both the operating system and system applications.
- Install, modify and maintain system hardware and peripherals. This includes desktops, mobile units, printers and other authorized devices.
- Install, modify and maintain system and application software on personal computers including desktops and mobile systems.
- Provide technical consultation for Andrews University faculty and staff by responding and resolving complex networking related issues, resolving complex computer software and hardware issues.
- Responsible for managing Microsoft Exchange user accounts.
- Develop new system or application implementation plans, create custom scripts, and develop testing procedures to ensure proper integration with existing campus software.
- Perform other duties as assigned.
Supervisory responsibilities
Supervision and guidance of student or temporary technical employees by overseeing job performance, customer relations, and technical proficiency as needed.
Qualifications
Two years’ experience in:
- System administration in client support of a Microsoft Active Directory domain structure.
- Maintenance and repair of personal computer hardware and peripherals.
- Support of Microsoft Windows operating systems and software applications.
- Support of Apple OS X operating systems and software applications.
Must be a Seventh-day Adventist in good and regular standing.
Technical competencies
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The ability to manage users, computers, and group objects in a Microsoft Active Directory
- The ability to troubleshoot, repair, rebuild or reimage Windows and Mac OS based computers.
- Thorough knowledge of supporting and implementing personal computer hardware, peripheral devices and software applications is required.
- Experience in Ethernet network installation, maintenance and troubleshooting.
- Ability to troubleshoot and resolve complex network based problems on desktop computer systems.
- Ability to work independently with minimal supervision.
- Ability to work in team oriented environment.
- Ability to research, learn quickly, and adapt to constant change.
- Ability to supervise and provide guidance to student or temporary technical employees.
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Experience in providing client technical assistance on computer system hardware, system software, and application software.
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Have strong inductive and deductive reasoning skills.
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Ability to visualize the desired outcomes and what steps it takes to get there.
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Basic mathematical/computational skills are required.
Interpersonal interactions
- A high level of proficiency in spoken and written English is required.
- Excellent written and oral communications skills are required to communicate technical concepts with faculty, staff, and students.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Job performance may require extended periods of standing, sitting, walking and lifting of heavy objects.
- Job may require physical agility to perform work in confined spaces and/or ability to work from heights.
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work environment includes frequent disruptions and frequent changes in work priorities.
- Work is performed in an office environment or telecommunications equipment room. The actual workspace contains electronic equipment which must be handled with reasonable care.
- Working conditions may require work to be performed in a cramped or awkward position.