We are currently looking to hire a temporary Service desk / Help desk worker. This is an 18-22 hour a week position lasting through the fall semester with the possibility of future employment thereafter.
The Primary responsibility of the Help Desk worker is to answer incoming calls from Andrews University students and staff. This will involve low level technical support, creating work orders, and routing calls to best address the caller’s needs.
The primary responsibility of the Service desk worker is to provide hands on assistance to students and staff in connecting to Andrews utilities. This includes areas like connecting to campus Wi-Fi, resetting passwords, looking up accounts, registering devices, etc… Other responsibilities may include setting up or helping in computer labs or servicing Andrews’s apartments with modem/router troubleshooting.
To perform this job successfully, an individual must have some technical knowledge and the ability to interact with customers in a friendly, patient and positive way.
High school degree and some technical knowledge are required.
Must be a Seventh-day Adventist in good and regular standing.