Full Time or Part Time Guest Services Agent Needed
Full or Part Time Experienced Guest Services Agent / GM Hotel (Dowagiac, MI)
SUMMARY: Accommodates guests of the hotel by performing the following duties:
• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquires pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• May assist in replenishing continental breakfast as needed and keeps area clean
• Ensures common area/lobby is clean• Performs laundry functions as directed
• All other duties as assignedCompensation: CompetitivePrincipals only.
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