Incomplete Policy & Procedures

How long do I have to finish an online class?

Self-paced courses must be completed within 180 days, which is nearly six months after the selected start date. Students have both the privilege and responsibility of setting their own pace; they may finish within as little as one or two months if studying intensely. Remember that graduation or financial aid accepted may impose earlier deadlines. It is the student's responsibility to plan a pace of study to meet their personal deadline. 

Interactive online courses have fixed start and end dates listed in the current academic calendar.  Most follow the Andrews four-month semester; summer courses are often offered as intensives within one or two months. If you cannot meet the deadlines for assignments and exams listed in the course space and syllabus, withdraw before the drop/add date.

How much time is needed to complete a course online?

Schedule 35 hours of focused study time for every semester credit. For example, to complete a 3-credit class successfully, schedule 100+ hours. This time will be spent reading assigned pages, watching videos, completing assignments, projects, discussions online, or exams, or communicating with your instructor. If you want to finish a 3-credit class in 8 weeks, 12+ hours are needed per week; to finish a 3-credit class in 24 weeks, 3+ hours per week will do it.

How does financial aid impact my course end date?

Andrews degree students using financial aid must complete courses within the semester they register for any type of course, including self-paced online courses. For Pell Grants specifically, students must complete at least 50% of all lessons in all enrolled self-paced courses before their Pell Grant can be disbursed. It is the student's responsibility to meet this requirement, which supercedes the end date automatically given for self-paced courses.

What if I can't finish before the course end date? 

An Incomplete grade may be issued at a course end date in the event of (documented) illness or unavoidable circumstances, NOT because of negligence or inferior performance.

How do Incompletes work?

Students with extenuating circumstances may contact the course instructor prior to the course end date to request an incomplete grade. This request should include:

The Incomplete Contract is processed by the Instructor with the Records office. Students should save a copy of the email in which the incomplete contract terms are established with the instructor.  As there will be no reminders about the changed end date, the student takes full responsibility for handing in any outstanding work by this date, and if not done, accepting the contracted grade issued.  Remember that the number of I’s on a student’s record affects the student’s class and workload, and must be removed before graduation. See the Andrews current bulletin for more information.

Is there a fee for an Incomplete?
  • A list of work to be completed
  • The date by which each assignment will be submitted
  • Revised course completion date, prior to the last day of the next semester, on which the instructor will calculate the grade based on all work received by that date
  • The student’s Andrews University account will be billed the Incomplete fee of $33. Payment is required before a transcript can be released. Degree students will see this posted to their account. Guest students may call the Cashier at (269) 471-3326 to pay during business hours. Be sure to state your name, Andrews ID#, and that you are paying an Incomplete fee.
Phone: 269-471-6570   Toll-free: 800-782-4769   Email: sde@andrews.edu
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Berrien Springs, Michigan 49104