QUESTIONS

What are the different ways of finding resources for research?

How can books be obtained?

How can a dissertation be obtained?

How can photocopies of articles be obtained?

How can ERIC documents be obtained?

How can SDA archival materials be obtained?

What is interlibrary loan / document delivery?

How long does ILL take?

How will first-time users know how to use this service?

How much does an ILL cost?

How many requests can be submitted?

How are requests submitted?

How are requests submitted cancelled?

How are materials received from the James White Library?

How long can materials be borrowed?

How are materials returned to James White Library?

Are there renewal privileges for items borrowed from James White Library?

What happens when a book borrowed from James White Library is lost?

What are the borrowers' responsibilities?

  FINDING RESEARCH MATERIALS

Check the Library Catalog for electronic resources, including books,
    dissertations, and periodicals.
Download full text articles from the Web or from databases provided by JWL.
Go to the nearest public library or academic library and photocopy pages
    needed.
Purchase books, articles, dissertations, and documents from Web sites that sell
    them.
Request photocopies of articles from JWL.
Patrons with U.S. addresses may request JWL-owned books.

Andrews dissertations are available online at:
    Andrews University Dissertations (Proquest).
Students may purchase Andrews dissertations as well as non-Andrews
    dissertations at their own expense for a reasonable price from UMI/Proquest
    on the Web http://www.proquest.com or by mail or phone.
UMI-Bell & Howell
300 North Zeeb Road
P. O. Box 1346
Ann Arbor, Michigan, U.S.A. 48106-1346.

North American residents:
Phone: 1-800-521-3042
1-800-521-0600 ext. 3781
Fax: 1-800-308-1586

Residents elsewhere:
Phone: +1 734-761-4700 ext. 2825
Fax: +1 734-997-4210

Theses and dissertations which are not online but are listed as "Available" in the
JWL Catalog may be borrowed by students with U.S. addresses who fill out one
JWL Request Form per title. Photocopies of dissertations will not be sent.

Unfortunately, JWL cannot borrow dissertations from other libraries and send them
to students who live far from Andrews. Dissertations not owned by JWL may be
obtained more quickly if requested from the local library where the student is
registered. Pick up and return to that library.

Go to the nearest library that owns the dissertation as listed in the WorldCat and
browse or photocopy pages needed.

Some articles can be freely accessed from the World Wide Web.
E-journals and full text articles are available from the JWL Periodicals A-Z list.
Journal articles may be photocopied from libraries in the students' area of
    residence.
Articles which are not available from any of the options above may be requested
    from JWL by filling out one JWL Request Form per article.
For quick delivery, articles may be purchased from Ingenta at the patron's
    expense.

ERIC documents are available for viewing and / or copying in ERIC.
    Documents that are not available in ERIC may be purchased from the
    ERIC Document Reproduction Service. Paper, microfiche, fax are shipped the
    next day; electronic form is immediately available for download.
Students in the U.S. may read or copy what they need from the nearest ERIC
    Resource Collection as listed in the Directory of ERIC Resource Collections.
Students in the U.S. may also request the microfiche version through their public
    library's interlibrary loan service because of the need for a microfiche reader.
ERIC documents are available in microfiche form at JWL for students who happen
    to be on campus and are willing to read them in-house with a microfiche reader.

Ellen G. White's works and other SDA materials are freely available on the Web.
Check the:
  JWL Catalog or the Adventist Heritage Center (AHC) Web sites for archival materials.
For an estimate of cost, submit request for copies by email car@andrews.edu
    or post to:

Center for Adventist Research
James White Library
Andrews University
Berrien Springs, MI 49104-1400
U.S.A.

  INTERLIBRARY LOAN ( ILL ) / DOCUMENT DELIVERY

This policy applies to requests submitted by off-campus students to the James White
Library Interlibrary Loan Office. This does not apply to requests sent directly to the
Adventist Heritage Center, or through the public library or the academic library in the
students' area of residence, or through any other document delivery service.

Interlibrary Loan / Document Delivery (ILL) is a service that helps off-campus
students receive materials that cannot be easily acquired from the Web or from
a resource center within the patrons' area of residence. Its purpose is to support
the students' research needs in connection with classes or other course
requirements for which they are currently registered at AU. It also directs patrons
to resources that they can access themselves without the mediation of ILL.
Exclusions: ILL will not process the following items:

• Items which are free on the Web
  
• Textbooks currently in use
  
• Reference books, media, entire sets of books or periodicals
  
• Rare or fragile materials
  
• Books, theses, and dissertations from other libraries
  
• Materials for recreation, entertainment, hobbies, genealogy, etc.
  
• Materials for the needs of friends and family members

Most items requested from JWL arrive within 2 weeks.

Do "Lesson 5 Online Databases" of the tutorial, The Library Primer, and / or
    attend a library instruction class while on campus.

Photocopies of articles are free.
There are charges for overdue books ( $1.00/day ), damages, losses, or failure
    to follow instructions. No grace period.

A maximum of 10 requests may be submitted within the same week.
To avoid overdue fines, patrons should borrow only the number of books they
    can read within the loan period.

Periodical article requests are processed electronically from the appropriate
    OCLC FirstSearch database. If article is not found in an OCLC database, one
    JWL Request Form per title is required for efficient processing.
Requests for JWL books sent by students with U.S. addresses are processed
    electronically from the JWL Request Form. Fill out one form per title for efficient
    processing. We are unable to process requests from students who are not in
    the U.S.
Only complete and accurate citations will be processed.

If request is being processed on an OCLC database, press the CANCEL button
    if request has not been submitted.
If request was submitted on an OCLC database, do not press the CANCEL button.
    Call the ILL Office immediately at 269-471-3506 or send a note to ILL.
If request was submitted using the JWL Request Form send an email message
    immediately to ILL.

JWL books (including theses and dissertations) will be received only by U.S. patrons
    by mail.
Photocopies of articles may be received by postal mail or electronic delivery
    regardless of location. Electronic files must be opened within 24 hours because
    of the time limit on the server.

The materials are given a six-week loan period which includes the travel from
    and to the library.
The date due is when the book should be back at JWL. Please allow sufficient
    time for shipping.

Books borrowed from JWL must be returned by UPS or the U.S. Postal Service
    and insured at $100 per book at the borrower's expense to:

Interlibrary Loan
James White Library
Andrews University
1400 Campus Drive
Berrien Springs, MI 49104-1400

Borrowers should retain proof of shipment for a minimum of 90 days.
Photocopies of articles do not have to be returned. They become the patron's
    personal property and must be used in accordance with U.S. copyright laws.

No, however in cases of emergency contact ill@andrews.edu.

Books are considered lost when not returned one month after the due date.
Patrons will be charged no less than $100 for replacement cost which includes
    current purchase price of the book plus processing fee.

Verify that the items requested are not accessible on the Web.
For faster access, consider obtaining items from a nearby library or resource
    center.
Provide accurate citations of items requested.
Keep track of items requested and returned.
Request the number of items that can be read within the time limit set by the
    lending library in order to return them on time.
Give accurate and honest information.
Cancel requests no longer needed.
Respond immediately to communications received about their requests.
Follow up requests two weeks after order has been placed.
Return borrowed items on time and with proper packaging and insurance.
Pay all fines and charges regardless of patron status or position.
Abide by the policies and procedures.
Cooperate with the Library personnel.

The ILL Office reserves the right to accept or reject requests depending on the circum-
stances. Patrons who abuse the system, present problems, or refuse to abide by policies
and regulations will forfeit their interlibrary loan privileges. Policies are subject to change
at any time. Patrons are responsible for abiding by U.S. copyright laws. The ILL Office
does not take any responsibility for patrons' violation of copyright laws or for those who
commit plagiarism.

Updated May 9, 2006->