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Off-Campus Library Services - Frequently Asked Questions

HAVING TECHNICAL PROBLEMS?

If you are experiencing technical problems accessing James White Library's electronic databases or indexes, please review the Frequently Asked Questions below or contact us via the Problem Report Form. We can only fix problems that we know about so please tell us!

I see this symbol logo next to the names of some online databases - what does it mean?

Many of the library's online databases, such as EBSCO, OCLC, Proquest and others, are purchased from database vendors under license agreements or contracts. In keeping with these agreements, James White Library may only give access to enrolled students and current faculty of the University.  When you try to search them, you will be asked to identify yourself.

If you have an Andrews University email account, you simply type in your email account name (only the part before the @ sign!) and password.  You will be able to move from one licensed database to another without having to re-enter your email account name and password until you close down your web browser.  The next time you open up your browser, and wish to search one of the restricted databases, you will have to identify yourself again.

If you have an Andrews University Username and Password, you simply type in your username and password. Again, you will be able to move from one licensed database to another without having to re-enter your username and password until you close down your web browser. The next time you open up your browser, and wish to search one of the restricted databases, you will have to identify yourself again.

If you do not have either an Andrews University email account, or a Username and Password, you need to activate one at Andrews University Username Activation.

Sometimes when I use my Username and Password, I still can't get into the databases. What am I doing wrong?

If you are an on-campus enrolled student let us know at Problem Report Form.

If you are an off-campus student in an distance education program make sure that the teacher has sent in the class list with your Andrews username. We identify distance education enrolled student by that class list. If the teacher has not sent it in ask them to do so.
 

I am not an enrolled student or a faculty member and I would like to use the resources of James White Library - can I?

No and Yes! Databases which have the auonly symbol beside them are restricted by contract to the students and faculty of Andrews University so we are unable to give you access to those, however, there are many resources listed on the James White Library's web site which are freely available - they comprise web sites, free databases, church related resources and even our library catalog.  Hopefully you will find something there which will help with your information needs.
 

I am on a Local Area Network at work- how can I gain access to the library's databases?

In exactly the same way as if you were dialing in through an ISP from home. 

If you need to search these databases from a LAN, check with your network administrator to see if you have a security firewall in place. It may be necessary to use a manual configuration for your web browser.  If so, the manual proxy address is http://webproxy.andrews.edu with port 3128.

When you use the manual proxy however, all of your traffic will go through this proxy server.  Only turn on the manual proxy when you are wishing to access those online databases listed above, and turn it off again immediately you have finished.
 

I am using a DSL connection - how can I gain access to the library's databases?

In exactly the same way as if you were dialing in through an ISP from home. 

 

I am using a Cable Modem connection - how can I gain access to the library's databases?

In exactly the same way as if you were dialing in through an ISP from home. 

 

Do I need a different username or password for each computer I use?

NO - you must use the same Username and Password each time you access the Andrews University web site or the computers here will not be able to recognize you as an off-campus student.
 

I am having trouble accessing the Library's databases.  Does the web browser I use make a difference?

We have found that students using Firefox appear to encounter fewer problems than those using the America Online custom browser or Internet Explorer.

I am having difficulty using the online databases - can you help?

YES - work through the Library Primer Online Library Tutorial.  Lesson #5 deals specifically with online databases and searching skills.
 

I am being overwhelmed by the amount of information I get in an Internet search or even a database search. How do I know which information to choose?

Lesson #7 in the Library Primer Online Library Tutorial is entitled "Evaluating Sources" and contains lots of valuable information about relevance, authority, accuracy, and bias of information resources. Check it out if you have any questions and before you drown in a sea of information!
 

I can find the article, but can’t download it. What can I do?

Verify if there is a PDF or html link for it. If there is not, you can Click on the article’s title and check if there is a link “Search for Full Text” on the records page. Article Linker will search if the Library subscribes to any Database which indexes the Journal you are looking for. If so, one or more databases will be listed. You will need to pay attention to its coverage period to see if the database covers the period which your article was published. If it does, click on the link to that specific database.

 

STILL HAVING PROBLEMS?

If, after reading through all these Frequently Asked Questions, you are still experiencing difficulties, please complete a Problem Report Form or phone 269-471-6263 for assistance. Staff are available to assist you between 8 AM and 5 PM Monday through Thursday and 8 AM and 12 NOON on Friday.  At other times, please leave your message and contact information on the answering machine and your call will be returned.

Updated January 8, 2014