School of Business Administration

Dr. Ben Maguad

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Biography

Dr. Ben A. Maguad was born in Valderrama, Antique, Philippines. He completed his elementary education from Valderrama Elementary School graduating with Third Honors. He was also selected as Treasurer of the graduating class. Dr. Maguad completed his high school education from Saint Luke’s Academy where he graduated Valedictorian. In high school, he was President of the Student Council and Managing Editor of the school newsletter. Dr. Maguad decided to go to Manila, the capital city of the Philippines, to pursue a Bachelor of Art degree in Economics and graduated Cum Laude from the University of Santo Tomas (UST). While at UST, he was awarded a full tuition scholarship for four years.

After completing his undergraduate education, Dr. Maguad went to work at the headquarters of the Bank of the Philippine Islands in Makati, Metro-Manila from 1980-1981. In 1981, he had the opportunity to pursue a Master of Art degree in Economics from Thammasat University in Bangkok, Thailand and completed it in two years. His study in Bangkok was funded by a generous scholarship from the Rockefeller Foundation.

After completing his Masters in Economics, Dr. Maguad decided to stay in Thailand and found employment at the Adventist English School (now Ekamai International School) in Ekamai, Bangkok from 1983-1988. In 1988, he was offered an opportunity to teach at the Hong Kong Adventist College in the New Territories, Hong Kong where he stayed from 1988 to 1998. During these years, he was promoted from Instructor to Assistant Professor of Business. He was also interim chair and chair of the Division of Business and Computers from 1988 to 1998. While working in Hong Kong, Dr. Maguad completed his Masters of Business Administration degree from Andrews University and Ph.D. in Business and Management by research from the University of South Australia. His dissertation title was Quality Management in the Asian Culture: Case Study for Adventist Higher Education in Hong Kong.

In 1998, Dr. Maguad moved to Trinidad and Tobago to teach at the Caribbean Union College (now University of the Southern Caribbean) from 1998 to 2000. While in Trinidad and Tobago, Dr. Maguad got promoted to Associate Professor of Business Management. In 2000, he moved to the United States to teach in the School of Business at Andrews University until the present time. In 2008, Dr. Maguad was promoted to full Professor of Management and granted Continuous Appointment.

Dr. Maguad’s awards and certifications include the following: Certificate of Award for Teaching Excellence at the undergraduate level (2006), Marquis ‘Who’s Who in America’ (2007, 2008), Certified Quality Improvement Associate from the American Society for Quality (2008), Certified Manager of Quality & Organizational Excellence from the American Society for Quality (2010), and Certificate of Award for Teaching Excellence at the graduate level (2010). Dr. Maguad is currently senior member of the American Society for Quality and chair of the Quality Management track of the American Society of Business and Behavioral Sciences. His research includes 1 chapter contributed to a book, 11 refereed publications, 2 non-refereed publications, 20 refereed presentations, and 5 non-refereed presentations.

Dr. Maguad is currently a Sabbath School teacher and Facilities and Offerings assistant deacon coordinator for the Pioneer Memorial Church. He is also co-sponsor of the Southeast Asian Club at Andrews University. He has been a member of a number of committees on campus: College Days Committee (2001), Grievance Committee (2000 -), Quality Improvement Council (2001), Undergraduate Council (2001 -; secretary – 2005-2011), SBA Graduate Admissions Committee (2003 -), SBA Assessment Committee (2006-2010; recording secretary – 2006-2010), and Rank and Tenure Committee (2011 -). Dr. Maguad is married to Narinee Petchploysri (R.N.) from Chiangmai, Thailand and they have two children, Melanie and Maverick.

Research

Chapter Contributed to Book/Volume
Maguad, B.A. (1999). "A Total Quality Approach to Adventist Education." Christ in the Classroom Series: Adventist Approaches to the Integration of Faith and Learning. 24th International Faith and Learning Seminar, Andrews University. Maryland: General Conference of Seventh-day Adventists.

Publications: Refereed
Maguad, B.A. (2011). "Deming’s ‘Profound Knowledge’: Implications for Higher Education." Education. Summer, 131, 4, 768-774.

Maguad, B.A. (2010). "Managing the System of Higher Education: The Case for Collaboration." Journal of Comprehensive Research. 8, 73-80.

Maguad, B.A. and Krone, R. M. (2009). "Ethics and Moral Leadership: Quality Linkages." Total Quality Management and Business Excellence. February, 20, 2, 209-222.

Maguad, B. A. (2008). "The Spiritual Dimension of Quality: A Biblical Perspective." ASBBS eJournal. 4, 1, 131-140.

Maguad, B.A. (2007). "Lean Strategies for Education: Overcoming the Waste Factor." Education. Winter, 128, 2, 248-255.

Maguad, B.A. (2007). "Improving the Process of Learning in an Introductory Management Class." The Journal of Learning in Higher Education. Spring, 3, 2, 15-21.

Maguad, B.A. (2007). "Identifying the Needs of Customers in Higher Education." Education. Spring, 127, 3, 332-343.

Maguad, B.A. (2007). "Using Process Variation Analysis to Monitor Teachers’ Performance" The Journal of Adventist Education. April/May, 69, 4, 26-32.

Maguad, B.A. (2006). "Using SPC to Assess Performance in a Graduate Course of Business" ASBBS eJournal. 2, 1.

Maguad, B.A. (2006). "The Modern Quality Movement: Origins, Development and Trends." Total Quality Management and Business Excellence Journal. March, 17, 2, 179-203.

Maguad, B.A. (2005). "Monitoring Teachers’ Performance Using Statistical Process Control Charts." International Journal of Quality and Productivity Management. December, 5, 1, III-1-III-10.

Maguad, B.A. (2003). "Using Total Quality to Achieve Continuous Improvement in the Classroom." Education. Winter, 124, 2, 412-41.

Publications: Non-Refereed
Maguad, B.A. (2000). "Total Quality in the Classroom: How to Achieve Continuous Improvement in Adventist Schools." The Journal of Adventist Education. October/November, 63, 1, 40-43.

Maguad, B.A. (1998). "What Hong Kong Managers Can Learn from the 20th Century Quality Revolution." The Hong Kong Manager. Hong Kong: Hong Kong Management Association. 1st Quarter, 10-17.

Presentations: Refereed

Talib, Nadeem and Maguad, B.A. (2011). "Academic Management and Implementation of the QFD Approach."American Society of Business and Behavioral Sciences 18th Annual Meeting. Las Vegas, Nevada. February 24-27.

Maguad, B.A. (2010). "Managing the System of Higher Education: The Case for Collaboration." Academic and Business Research Institute. Orlando, Florida. September 23-25.

Maguad, B.A. (2010). "Deming’s ‘Profound Knowledge’: Implications for Higher Education."American Society of Business and Behavioral Sciences 17th Annual Meeting. Las Vegas, Nevada. February 18-21.

Maguad, B.A. (2009). "Using QFD to Integrate the Voice of the Customer into the Academic Planning Process."American Society of Business and Behavioral Sciences 16th Annual Meeting. Las Vegas, Nevada. February 19-22.

Maguad, B.A. (2008). "The Spiritual Dimension of Quality: A Biblical Perspective"American Society of Business and Behavioral Sciences 15th Annual Meeting. Las Vegas, Nevada. February 21-24. Received Best Paper of the Track Chair Award.

Maguad, B.A. (2007). "Improving the Process of Learning in an Introductory Management Class"Academic Business World International Conference. Nashville, Tennessee. May 28-31. Received Best Paper Award.

Maguad, B.A. (2007). "Identifying and Meeting the Needs of Customers in Higher Education"American Society of Business and Behavioral Sciences 14th Annual Meeting. Las Vegas, Nevada. February 22-25.

Maguad, B.A. and Krone, R.M. (2006). "Ethical Quality Management and Moral Leadership: The Key to Continual Performance Improvement" Association for Global Business Conference. Newport Beach, California. November 16-18.

Maguad, B.A. (2006). "Using SPC to Assess Performance in a Graduate Course of Business"American Society of Business and Behavioral Sciences 13th Annual Meeting. Las Vegas, Nevada. February 23-26. Received an award for Best Paper of the Track Chairs for Management Education.

Maguad, B.A. (2005). "Improving Teachers’ Performance through Process Variation Analysis" The International College Teaching Methods & Styles Conference. Reno, Nevada. September 18-21.

Maguad, B.A. (2005). "Leading by Serving: Will Servant Leadership Bring About the Quality Transformation in Business and Academia in the 21st Century?" American Society of Business and Behavioral Sciences 12th Annual Meeting. Las Vegas, Nevada. February 24-27.

Maguad, B.A. (2004). "Using Action Research to Sustain the Total Quality Initiative in Higher Education: An Exploratory Study" Institute of Business and Applied Management 12th Annual Meeting. Providence, Rhode Island. October 21-23.

Maguad, B.A. (2004). "Redefining ‘Quality’ in Higher Education." The International Academy of Business and Public Administration Disciplines. New Orleans, Louisiana. January 23-25.

Maguad, B.A. (2003). "The State of Quality in the 21st Century: The Journey Continues" Institute of Business and Applied Management 11th Annual Meeting. Tampa, Florida. October 23-25.

Maguad, B.A. (2003). "The Quest for Quality: A Brief Historical Review" American Society of Business & Behavioral Sciences 10th Annual Meeting. Las Vegas, Nevada. February 21-23.

Maguad, B.A. (2002) "An Evolution of a Movement: The Quality Phenomenon Which Revolutionized the Industrial World." Institute of Behavioral and Applied Management 10th Annual Meeting. Denver, Colorado. November 13-15. Reviewed 2 papers. Discussant for 2 papers.

Maguad, B.A. and Krone, R.M. (2002). "Using Ideas UnlimitedTM to Improve Brainpower Productivity and Enhance Educational Quality." International Conference on Industry, Engineering, and Management Systems. Cocoa Beach, Florida. March 11-13.

Maguad, B.A. (2002). "Managing for Quality: Challenges and Opportunities." American Society of Business & Behavioral Sciences 9th Annual Meeting. Las Vegas, Nevada. February 8-11.

Maguad, B.A. (2001). "Students as Customers of Higher Education: Concepts, Challenges and Conditions." Institute of Behavioral & Applied Management 9th Annual Meeting. Charleston, South Carolina. November 7-10. Also a discussant during this conference.

Maguad, B.A. and Krone, R.M. (2001). "The Total Quality that Failed: Identifying and Overcoming the Barriers to Continuous Improvement in Colleges and Universities." American Society of Business & Behavioral Sciences 8th Annual Meeting. Las Vegas, Nevada. February 22-26.

Presentations: Non-Refereed
Maguad, B.A. (2010). "Managing the System of Higher Education: The Case for Collaboration" Innovation in Business Education. NAD SDA Business Conference, Andrews University. June 17-19.

Maguad, B.A. (2008). "Integrating the Voice of the Customer into the Business Program Design Process" Business Education: The Future. NAD SDA Business Conference, Andrews University. June 26-28.

Maguad, B.A. (2005). "Improving Teachers’ Performance through Process Variation Analysis" Commitment to Scholarship, Spirituality, and Service: Business Education Today. NAD SDA Business Conference, Andrews University. July 14-16.

Maguad, B.A. (2003). "Quest for Quality in the 21st Century: Where Do We Go from Here?" Reaching the World: International, Intercultural and Ethical Issues. NAD SDA Business Conference, Andrews University. June 26-28.

Maguad, B.A. (2001). "The ‘Student as Customer’ in Higher Education" A Passing Fad or a Lasting Paradigm?" Building a Community: The Dilemmas of Collaboration. NAD SDA Business Conference, Andrews University. June 28-30.

Hobbies:

Reading, traveling, volunteering

Phone: 269-471-3632 Fax: (269) 471-6158 E-mail: sba-info@andrews.edu