Meal Plan - Frequently Asked Questions

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ABOUT THE DORM MEAL PLAN


What is the cost of the meal plan?

The cost of the Dorm Meal Plan for 2014 – 2015 is $1,700 per semester, which provides an average of 2 -3 meals per day, depending on where you choose to eat.


What if I don’t need the full $1,700 per semester?

Students who cannot use up the balance in the Declining Balance Meal Plan will receive a refund at the end of the semester of up to $150.


What if I need more than the $1,700 during the semester?

If your Meal Plan balance runs low during the semester you may add funds to the meal plan in $100 increments at the Office of Dining Services through the meal plan extension service, or online through Registration Central, which can be found on the home page of the Andrews University website. Or, if you want to pay with cash or credit card, you may talk to your Financial Advisor about adding more money to your financial statement.


What if I lose my ID card?

If you lose your ID card, please contact the Office of Dining Services immediately to report it lost. Dining Services can place a hold on your card so no one else can use it. If our office is not open please place a hold on the card online by going to www.andrews.edu/go/myid. Once your card has been placed on hold, please come to our office to receive a temporary meal card. Students on a Meal Plan may purchase a temporary ID card worth $25. A $2 dollar fee will be deducted from your meal plan for this service. In total, $27 dollars will be deducted from your meal plan.


If I am 22 or older and not living in the residence halls, do I have other options besides the Dorm Meal Plan?

Students over the age of 22 who are not receiving the Andrews University tuition assistance rate, or are not living in the residence halls may open a Cafe Account. Full-time students with this account will still receive meals tax-free.


Can I transfer money between my ITS, Bookstore, and Meal Plan?

You can transfer money between your ITS and Bookstore accounts at the Dining Services office. However, you can only transfer the entire amount in any given account and you may not transfer any money out of your Meal Plan, only into your Meal Plan from another account. You may not close out your Meal Plan at any time during the semester. It will be closed out for you at the end of each semester.


 

ABOUT THE DORM MEAL PLAN EXTENSION


What is the Meal Plan Extension?

The Meal Plan Extension is an account extension for the Dorm Meal Plan. If your balance gets below $100, and you want to add additional funds to the meal plan, you can go to the Office of Dining Services in the Campus Center. Additional funds can only be added in $100 increments each time your balance goes below $100. Please keep in mind that when adding extensions to your meal plan, the total in your account may not exceed $150 in order to ensure you receive all your meal plan money back at the end of the year.


What should I do if my meal plan balance runs low?

Go to the Office of Dining Services on the first floor of the Campus Center during the regular office hours. Add increments of $100 to your Meal Plan and the amount will be charged to your student statement. If you cannot use all of the extension, it will be credited back to your statement at the end of the semester.

*Please note: You do not need to contact your Financial Advisor for the first three extensions to your meal plan. After three extensions we require students to talk to their Financial Advisor, and have the Advisor email us for confirmation of further extensions.


 

ABOUT THE CAFE ACCOUNT


Who can open a Cafe Account?

Students over the age of 22 who do not receive the Andrews University tuition assistance residence hall rate or any student not living in the residence halls may open a cafe account. Anyone who is not on the meal plan may open a Cafe Account for any amount greater than $50 at any time. For accounts opened with a balance of $400 or more, a 5% non-refundable bonus will be added to your account balance. Cafe Accounts are refundable, with the exception of bonus cash.


How do I open a Cafe Account?

You may open a Cafe Account through Registration Central or you can go to the Office of Dining Services. Cash, check, or credit cards are all accepted forms of payment to add money to your account.


How much does a Cafe Account cost?

We ask that you open your Cafe Account with a minimum of $50. Money may be added to an existing Cafe Account in any amount of $10 or more. However, there are savings benefits to adding $400 or more to your Cafe Account. Look at the 5% back and Loyalty Card Program for more information.


How do I add money to my account?

You may add money with cash, check or credit card at the Dining Services office anytime during regular office hours, or you may talk with your student financial advisor and request an email be sent to the Dining Services to charge your statement for the increase. You can also add money by visiting Registration Central on the Andrews University website.


Can I transfer money between my ITS, Bookstore, and Cafe Account?

You can transfer money between any of your three accounts at our office. However, you may only transfer the entire amount in any given account to another account. When you transfer the entire amount from one account it “closes out” that account. If you want to use that account again, you must add additional money through cash, check, credit card at our offices, or through your financial statement with your Financial Adviser. You may close your Cafe Account at any time during a semester.


Is my Cafe Account refundable?

You may request a full refund (close out) for the balance on your Cafe Account at any time. Your balance will be refunded in the manner in which the Cafe Account was paid for.

 

What are the advantages of the Cafe Account?

Having a Cafe Account eliminates the need to carry cash, plus you will save 6% on every purchase as you do not pay tax on meals when you use your Cafe Account. And if you are also taking advantage of the 5% back and Loyalty Card Program, that adds up to more than 11% savings throughout a semester. You may use your Cafe Account for purchases at the Terrace Café, Gazebo, and vending machines.

 

What if I lost my ID card?

If you lose your ID card, please contact the Office of Dining Services immediately to report it lost. Dining Services can place a hold on your card so no one else can use it. If our office is not open please place a hold on the card online by going to www.andrews.edu/go/myid. Once your card has been placed on hold, please come to our office to receive a temporary meal card.

 

What happens to my Cafe Account at the end of the semester?

Your Cafe Account will stay open for both the fall and spring semesters. Cafe Account refunds will be on student statements after the end of the last semester you were enrolled in and after August 30th for summer Cafe Accounts.
Any semester or summer sessions that a student is enrolled in full-time will have their Cafe Account rolled-over to following semester as long as they are enrolled full-time in the subsequent semester. For example, if you enroll in summer classes full-time after having been enrolled full-time for the spring semester, your Cafe Account will stay open and “roll-over” to the summer.