Frequently Asked Questions

Answers for common questions from the operators of the Client Services helpdesk.  Topics are divided into several catagories to help you find an answer quickly.

Connecting to the Internet

Whether you are using the campus wired Ethernet, wireless or coming from ResNet, here is where you will find an answer to the more common questions. If you don't find an appropriate answer, then either call 269-471-6016 or send e-mail to helpdesk@andrews.edu.

User Account Issues

Your computer is connecting to the Internet, but your Andrews University username/password are rejected and you cannot access a campus resource.

Issues with E-mail, SPAM, Virus/Spyware

Not receiving or sending e-mail properly through SquirrelMail or Exchange? Missing a message detected as SPAM? Have a computer system needing antivirus or antispyware software?

Issues with the campus CATV or phone system

Needing to upgrade your campus cable connection? Problem with a campus telephone? 

ITS Computer Store Purchases

Want to make a purchase and have the purchase charged to your AU student account?  Where is the ITS Store located?

Connecting to Campus Services

Having problems with other network or computer services managed by Andrews University?