Phone: (269) 471-6016
Fax: (269) 471-6900
Information Systems Building,
Andrews University
Berrien Springs, MI

FAQ - E-mail, SPAM, Virus/Spyware


All faculty, staff and students are provided with an e-mail account. All e-mail inbound to campus is filtered for SPAM, viruses and spyware. All Microsoft Windows-based computers are required to have installed and current antivirus and spyware protection. 

How do I access my e-mail account?
  • Students have e-mail through the SquirrelMail e-mail application. SquirrelMail is hosted on a Unix system and may be accessed through an iMap client or directly at If you are having problems accessing your e-mail through an iMap client, try accessing it direct through a web browser. If your account is accessible through the web browser, then your local computer is misconfigured. You will need to find an off-campus support technician to correct your problem. On the bulletin board in the ITS Computer Store are names and phone numbers to organizations/persons providing support in the local community. ITS makes no recommendations, so you need to check references for each organization/person.
An e-mail was marked as SPAM, but was a legitimate e-mail. How do I retrieve this e-mail? 
  • E-mail that was marked as SPAM may be retrieved from the SPAM trap at You will need to authenticate to login and then view the Trap Contents. Follow the instructions to release your e-mail.
Where can I get either antivirus or antispyware protection? 
  • Andrews currently is licensing antivirus software for campus departments and students from Trend Micro. Campus departments automatically have a copy of Trend Micro Officescan installed when their computer is installed. Students need to come to the ITS Computer Store to purchase a copy of Trend Micro PC-cillin.  The purchase price only covers the cost of media, as the license fee is paid by Andrews University.
Andrews University is a Seventh-day Adventist institution of higher education
Phone: 1-800-253-2874   E-mail:
Copyright © 2014 Andrews University
Berrien Springs, Michigan 49104