Hints for Managing Disruptive Behavior
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Never treat a group member with disrespect, impatience, frustration or
anger.
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Refer to ground rules when applicable. Revisit ground rules at beginning
of meeting.
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Get the group to comment on the disruptive behavior, when possible.
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A continually disruptive member may need more to do. Find ways to
put them to work, like recording. Consider asking them to scribe.
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Use the "Parking Lot" when an impasse is reached.
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Protect group members from attack or interruption, encouraging them to
protect themselves and each other.
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In conflicts, emphasize points of agreement, asking members with different
views to highlight the real issues.
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Encourage disruptive individuals to self correct by subtle use of humor.
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Help individuals move on by validating their contributions.
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Always offer face-saving opportunities following a disruption.