STUDENT FINANCIAL SERVICES - Cashier

Job Classification

  Hourly Full-time (35-40)

Position summary

Responsible for all aspects of cashier functions, student payment processing and cash withdrawals for students, faculty/staff in the Administration building and external customers.

Qualifications summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the full position description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Screen incoming calls and voice mail from the 3326 extension and responds independently when possible.

Use excellent customer service skills for a diverse population to establish and maintain a relationship with employees, students, faculty, staff, and the general public Receive payments by cash and check and occasionally credit card machine and record amounts on the student’s account. Transfer credit balances at the authorization of SFS staff member.

Process cash withdrawals, payroll/expense advances for students, faculty, and staff.

Issue and reprint receipts as well as process refunds and credits to customers at the authorization of SFS staff membeCompute and record total daily transactions.

Reconcile daily balances of cash, check and bank wires against Banner totals.

Count and record cash drawer at the start and conclusion of each business day to provide a balanced drawer.

Apply knowledge of basic bank and accounting operations as well as various forms of payment instruments including foreign currency.

Sort, count, and bundle currency and coins as part of bank deposit.

Deposit drawer, receipted checks, credit card settlement, and wires for Banner and Griggs transactions with the Head Cashier at the end of the day.

Batch daily TouchNet ACH transactions and upload to Pinnacle Bank. Provide upload report to Head Cashier along with deposit.

Carry out monthly statement mailing and refund checks for Griggs Academy. Also responsible for monitoring and ordering of Griggs envelopes.

Set up auto pay for Griggs International Academy, process payments through SIS and Heartland, interpret various SIS screens to assist customers with account questions.

Understand and interpret office and AU policies and procedures while serving as a resource for questions and concerns relating to cashier transactions. Redirect matters not relating to Cashiers.

Listen attentively, diffuse anger and resolve conflict in difficult situations at the cashier station.

Assist students at registration to navigate and understand Registration Central/TouchNet Student Account Center.

Monitor Collections/GIA credit card book for recurring payments.

Performs miscellaneous duties or projects assigned by Director, Associate Director, or Office Manager.

Supervisory responsibilities

N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                

Two to four years related experience and/or training or equivalent combination of education and experience.

Language Skills                                             

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Mathematical Skills - Ability to calculate figures for payments to accounts. Ability to apply concepts of basic banking and accounting.

Computer Skills - MS WORD, Excel, and Office Suite,  Basic interactive website platforms, Operate adding machine Data entry

Equipment & Software Currently Used - Computer & dual monitors: Excel, MS Word, Banner, TouchNet, Heartland, RenWeb, SIS, finVue, Statement lookup.

Printer, Multi-line phone with voicemail,Credit card machine, Adding machine

 

 

Interpersonal interactions

Other Skills and Abilities                                           

Must feel and act comfortably with all the people who interact with this office:  students, faculty, and staff.  Must have a warm and friendly personality.  Must be willing to help "clients" according to their needs and interact on a professional level with faculty and staff.  Must be a team player and fit comfortably with the office atmosphere and philosophy of advocacy.  Must be able to critically think and problem solve. Ability to multi-task and concentrate are a plus.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; talk or hear.  The employee is also required to stand, walk, and lift moderate loads.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

 

Work environment

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Noise level is moderate but can affect focus.