UNIVERSITY TOWERS - Guest Services Stu Cler-Reg Office Asst

Job Classification

  Student-Regular

Position summary

Provides customer services for Department of Guest & Convention Services at University Towers. Assists Director & Associate Dean by handling and managing a variety of tasks as required in helping the office to function at a high level of efficiency and professionalism.

 

Qualifications summary

Availability Tuesday and Thursday between noon and 3pm and be willing to work weekends.

Student must have full time status

Previous office experience required

Duties and responsibilities

• Duties may include scheduling of appointments and meetings as well as answering phones processing mail and other request which come across this person’s desk


• Assists in the placement of housing assignments of University Guest and visitors.


• Acts as custodian of resident hall documents, student files, and filing systems


• Manages individual guest billing and reservations.


• Assists with guest communication via phone and email.


• Coordinates the distribution and forwarding of mail and packages.


• Assist in the reservations of University Tower's common areas including Damazo conference room, auditorium, and activity center.


• Reconciles guest payments and billing.


• Assist the Director and Deans of University Towers as requested

Supervisory responsibilities

None at this time

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• Provide excellent customer service and possess conflict management skills.


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Must have a caring and compassionate attitude for students and guests. .


• Ability to calculate figures and amounts such as discounts, interest, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Technical competencies

N/A

Interpersonal interactions

• Must feel and act comfortably with all the people who interact with this office:  students, faculty, staff, and guests.  Must have a warm and friendly personality.  Must be willing to help "clients" according to their needs.  Must be able to interact on a professional level with faculty and staff.  Must be a team player and fit comfortably with the office atmosphere and philosophy of advocacy.

Physical demands

• While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle, and/or feel; reach with hands and arms; and talk and hear.  The employee is occasionally required to stand, walk, and climb stairs.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

Work environment

Most work is completed at the front desk reception area or a small office.

Must be able to handle multiple interruptions during the work day.