AIM - Customer Service Representative

Job Classification

Position summary

Qualifications summary

Applicants must be Seventh-day Adventist Christians willing to witness to and pray with others

Current full-time students at Andrews University or Andrews Academy (occasionally, non-students may be considered for part-time positions)

Ability to understand and speak clearly in American English (including use of American English idioms)

Computer skills, including a minimum typing speed of thirty (30) net words per minute

Willingness and availability to work weekends

Minimum one-year commitment

Cooperative and team-oriented

Duties and responsibilities

Adventist Information Ministry (AIM) is an evangelistic contact center that supports dozens of media ministries within the North American Division of the Seventh-day Adventist Church. The Customer Service Representative (CSR) is the frontline contact for and the individuals to whom AIM's clients minister. CSRs assist callers with ordering free offers or items available for purchase by collecting demographic and other information. They frequently pray with callers and offer Bible study guides and other literature. Throughout the call, the CSR projects a Christian spirit and seeks ways to connect the caller with the local Adventist Church.

Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM is open 365 days per year. Our highest call volumes are on Sundays. Many people are searching for religious programming on Sundays, so the media ministries we serve are on the air in large numbers on that day. In order to adequately staff our phone lines, every CSR works a minimum of six (6) hours on Sundays, with two (2) pre-arranged Sundays off each semester.

AIM is "the church that's always open." Therefore, Sabbath is a special day for ministry. This is a quiet day at AIM with an emphasis on caring for our callers. Each employee is asked to sign up for Sabbath hours during the semester. The shifts are in two-hour increments to prived maximum flexibility. Expect a special blessing sharing the Good News at AIM on Sabbath!

Apply at callaim.org/employment

Supervisory responsibilities

N/A

Qualifications

Applicants must be Seventh-day Adventist Christians willing to witness to and pray with others

Current full-time students at Andrews University or Andrews Academy (occasionally, non-students may be considered for part-time positions)

Ability to understand and speak clearly in American English (including use of American English idioms)

Computer skills, including a minimum typing speed of thirty (30) net words per minute

Willingness and availability to work weekends

Minimum one-year commitment

Cooperative and team-oriented

Technical competencies

Net typing speed of thirty (30) net words per minute

Computer proficiency, including the ability to search the internet and other programs for information while interacting with callers

Interpersonal interactions

Must be comfortable interacting with individuals from diverse backgrounds both by phone and in person. Must be able to understand and speak clearly in American English (including use of American English idioms).

Physical demands

Must be able to sit at a computer workstation and talk on the phone for extended periods of time (e.g. six-hour shifts on Sundays).

Work environment

Call center environment with multiple CSRs talking on the phone simultaneously.