ITS-ADMINISTRATIVE SYSTEMS - Banner Support Specialist

Job Classification

  Salaried Full-time (75-100%)

Position summary

The Banner Student Support Specialist is responsible for assisting the Offices of Student Financial Services and Academic Records in the configuration and operation of the Ellucian Banner modules related to student accounts receivable, financial aid, and student records.

The position is involved in analyzing needs, finding solutions, generating rule-based configuration, troubleshooting problems, developing reports, testing systems, working with third-party vendors, and providing training and documentation for Student Finance, Student Records, and Student Accounts.

Qualifications summary

Bachelor's degree and two years of experience supporting higher education ERP systems (Banner preferred).

Related experience in accounting or other higher education related business processes beneficial.

Knowledge of higher education related business processes.

Working knowledge of relational databases (Oracle preferred) and the ability to use structured query language (SQL) in producing reports and extracting data.

Some unix shell scripting experience preferred.

Exceptional customer service and communication skills with users of various technical levels.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

The Banner Student Support Specialist is responsible for assisting the Office of Student Financial Services in the configuration and operation of the Banner modules related to Student Accounts Receivable, Financial Aid, and Academic Records.

The incumbent is involved in analyzing needs, finding solutions, generating rule-based configuration, troubleshooting problems, developing reports, testing systems, working with third-party vendors, and providing training and documentation for Student Finance, Student Records, and Student Accounts.

Essential duties and responsibilities include the following.  Other dutues may be assigned.

• Analyzes supported department and system wide needs related to the processing of university information, acting as a partner to supported departments in the development of best business practice.


• Plans for processes and procedures that are driven, supported, and/or enhanced by appropriate data and processing within the Ellucian Banner system or systems that integrate with Banner.


• Develops and implements critical, rule-based configurationm of the Banner software within the context of complex, interrelated systems with potentially wide impact to the institution.


• Ensures that data entry, usage, and processes are such that the needs of multiple departments are met including assisting in resolving situations where conflicts occur.


• Assists in testing new versions of Banner processes before new releases are deployed to supported departments.


• Develop reports and extracts data as needed by supported departments, collaborating with the department to ensure that the report logic and content meets the requirements of the supported business process.


• Advises and trains individuals and groups in the proper usage of the Banner software.


• Develops documentation of systems and processes where needed.


• Troubleshoots any problems with using the Banner software by utilizing Banner product manuals, Ellucian customer support site, user support groups and Andrews University ITS Administrative Systems staff.

Supervisory responsibilities

N/A

Qualifications

• Bachelor's degree and two years of experience supporting higher education ERP systems (Banner preferred).  Related experience in accounting or other higher education related business processes beneficial.


• Knowledge of higher education related business processes.


• Working knowledge of relational databases (Oracle preferred) and the ability to use structured query language (SQL) in producing reports and extracting data.


• Some unix shell scripting experience preferred.


• Exceptional customer service skills and the ability to work well with both technical and non-technical colleagues at all levels within the university.


• The ability to communicate clearly.


• The ability to prioritize needs, manage many tasks and projects, and function consistently in an environment that has demands from multiple areas.


• Highly analytical with the ability to understand the capabilities and limitations of computer processes.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Able to utilize standard office software in the analysis and reporting of data.

Able to write database queries utilizing SQL.

Able to work with source version control systems.

Interpersonal interactions

Must be comfortable acting as a training capacity assisting others in learning Banner software.

Must be able to work with technical or non-technical colleagues and communicate effectively with each.

Physical demands

The following physical demands are representative of what an employee must meet to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly: Sit, talk, hear, see, and type while interacting with the computer.  Visit offices of colleagues in multi-floor buildings.


• Occasionally: Walk, reach with hands and arms, and stoop and kneel for filing.


• Occasionally: Lift and/or move up to 10 pounds.


• Vision abilities required: Close vision, and ability to adjust focus.

Work environment

The work environment is a standard office environment.