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LIBRARY - Faculty-Head Patron Svcs/Mktg

Job Classification

  Faculty Full-Time (75-100%)

Position summary

Directs the overall management of the Patron Services department, which includes circulation desk management, building & stacks management, materials preservation, and interlibrary loan management. Sets and administers policies and procedures; trains, supervises, and evaluates department staff and student assistants. Provides leadership in developing a strategic library marketing plan using traditional and current modes of communicating the library’s image and services.

Qualifications summary

Master’s degree in library science. Administrative experience or second master's degree preferred.

4-5 years library experience, with increasing responsibilities. Academic library experience preferred.

Supervisory experience.

Computer literate with experience using complex, library-specific, software applications and standard office software programs..

Excellent oral and written communication skills in English.

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities


 1.       Directs responsive, friendly, reliable and efficient day-to-day operation of patron services in correlation with James White Library guidelines and policies.

2.      Interprets and enforces university and library procedures and policies.

3.      Manages student labor budget for the Patron Services department.

4.     Supervises the manager of the circulation desk.

5.    Supervises the interlibrary loan manager..

6.     Supervises the circulation desk manager in the operation of the MeLCat direct patron borrowing and book delivery service.

7.     Learns, uses, and maintains working knowledge of department equipment as it pertains to Patron Services work and service delivery and instructs library staff in the use of this equipment.

8.    Writes and revises procedure manuals and job descriptions for Patron Services department.

9.    Coordinates library marketing and leads out in creating a strategic marketing plan.

10.   Creates an editorial, graphic, and web style that is identified with the library.

11.   Creates a social media presence for the library.

12.   Promotes use of library, its programs and services to students, faculty, staff and community.

18.   Serves on campus-wide and library committees as requested.

19.   Member of Library Administrative Committee.

20.  Other duties as assigned.

Supervisory responsibilities

Hires, trains, schedules, evaluates, and supervises 3.5 FTE patron services hourly staff.  The 20-30 student clerks are usually hired, trained, scheduled, supervised, and evaluated by the hourly staff.


·         Good interpersonal skills and customer service with patrons of varying abilities, intercultural backgrounds, and computer skills

·         Works under pressure in a quiet environment that requires multi-tasking, meeting deadlines, adaptability, flexibility, and accessibility inside and outside normal work hours

·         Computer savvy;  adapts quickly to technological changes and use them in reference, teaching, and marketing

·         Thoroughly grounded in reference and research skills; familiarity with library’s organization and sophisticated software, including use and interpretation of bibliographic records.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Able to function in the administration portions of the Sierra system from Innovative Interfaces.

Keeps up to date in the use of interlibrary loan software, operation of the MeLCat system, and trends in interlibrary loan delivery

Keeps up-to-date on library automation in general. Able to advise the dean on new developments in library automation.



Interpersonal interactions

Must be able to deal with unhappy or abusive patrons.

Works collegially with student workers, staff, and library and University faculty peers.

Represents the library at statewide meetings, University committees and faculty meetings.


Physical demands

If not physically disabled, needs to reach, streach, and bend.May need to push heavy carts of books to reshelved, etc.

Work environment

Work area has normal office equipment. No excessive noise levels.

Library study areas and stacks are quiet, air-conditioned and heated spaces.