CAMPUS SAFETY - Dispatch Officer
Hourly Full-time (35-40)
This position is posted for the filling of a full-time day shift position.
The responsibilities of this position are to fulfill the needs of a Dispatch Officer, capable of working in the Dispatch Division. Primary responsibilities include providing for the safety of the campus through a myriad of responsibilities, including responding to emergencies, requests for assistance, through use of communication systems as well serving as primary liaison between the public and the Office.
The position is considered an essential employee and will be responsible to work a regular shift schedule that can include; working during a section of a 24 hour day, working weekends and holidays, including during Sabbath hours.
Associate’s degree from two-year college or university; or two years related experience and/or training; or equivalent combination of education and experience. Any military and/or law enforcement experience is preferred. Candidate must pass a criminal background check and drug screening. Candidate must meet qualifications in several areas, including skills in computer use, language, reasoning, and physical requirements. Candidates capapble of being cross-trained as a Patrol Officer are preferred.
Duties and responsibilities
- Coordinates with local fire and law enforcement personnel for their response to the campus, assisting them with the performance of their duties.
- Ensures proper recording, accuracy, safekeeping, and follow through of all investigative matters assigned.
- Ensures operational readiness through inventory and maintenance of supplies and equipment.
- Investigates all matters reported to the Office of Campus Safety, which could include burglaries, auto theft, vehicles accidents, lost and found property, fights, and or any other criminal matter or reported/referred code of conduction violations which occurs on campus.
- Enforces parking/driving regulations.
- Maintains communication and documents activity of patrol officers.
- Monitors computer systems; access control systems, alarm systems, security cameras, etc.
- Provides customer service activities for registration, citations, appeals, and general information.
- Performs other duties as assigned.
- Regulates nighttime access onto the campus via gatehouse activities.
- Responsible to activate University Emergency Alert System.
- A working knowledge of communications equipment.
- Ability to rely on experience, training and judgment to execute policies and procedures.
- Ability to work cohesively in a team oriented environment.
- Advance communication and customer service skills with the faculty, staff, students, community visitors and emergency response agencies over the telephone and in person to resolve conflicts or respond to emergency incidents.
- Advanced proficiency in English speaking and writing skills.
- Exceptional skill in time management.
- Experience within a law enforcement or military preferred.
- Must be able to complete a formal law enforcement training academy (BCSD Reserve Officer Training Academy accepted)
- Must be able to work shift assignments.
- Must function well while under stress.
- Must have excellent human relation skills, dealing with a wide variety of people.
- Must have or obtain a valid Michigan driver’s license.
- Must pass a criminal background check.
- Must pass a drug screening test
- Candidate must be proficient in computer skills including:
- Microsoft Office
- Able to use and interpret spreadsheets
- Able to be trained on third party software applications, both computer and web-based.
- Candidate must complete University Office Proficiency Assesment with minimum scores as follows:
- Alpha Filing: 80%
- Basic Math: 80%
- Customer Service: Telephone 90%
- Keyboarding: 40 WPM / 80% Accuracy
- Numeric Filing: 80%
- Spelling: 80%
- Able to become proficient in communication equipment including; 800mhz Radio, two way radio, and office telephone system.
This position is a customer service position as the main point of contact for Campus Safety with the public. The employee is expected to meet the objectives of Campus Safety while promoting a Christian, friendly environment, both to our diverse campus as well as within the office.
While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, stand, jump, climb, balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee may also be required to work in/be exposed to, all weather conditions associated with the State of Michigan.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While it is impossible to predict all situations that someone might encounter while performing their duties, it is understood, that employees are expected to primarily operate in a customer service/office type setting. Employees are also regularly assigned to work out of the University Gatehouse, where they will be working at service window interacting with vehicles entering and exiting the campus. Due to the nature of security work, during these common activities an employee might be confronted with potentially dangerous situations associated with security type work.