CAMPUS SAFETY - Dispatch Lieutenant
Salaried Full-time (75-100%)
This position is posted for the filling of a salaried supervisory position within the Office of Campus Safety’s chain of command.
The primary responsibilities of this position are:
- Oversight of the Dispatch division operations
- Participation in the management of the entire office
As a Lieutenant, this position must also be capable of fulfilling any temporary shift coverage needs in both Patrol and Dispatch divisions, which can include providing for the safety of the campus through a myriad of responsibilities, including responding to emergencies or requests for assistance, through either in-person response (Patrol) or through use of communication systems (Dispatch).
Education/work experience in higher education and/or any military/law enforcement/security experience is preferred. Certification or ability to certify in similar fields required. Candidate must pass a criminal background check and drug screening. Candidate must meet qualifications in several areas, including skills in computer use, language, reasoning, and physical requirements. Candidate must be capable of being cross-trained as a Patrol Officer.
Duties and responsibilities
The position is considered an essential employee of the University (may be required to report for duty even when University operations/classes are cancelled). The position may also be responsible to work a regular shift schedule during subordinate shift vacancies (sick/leave) that can include; working during a section of a 24 hour day, working weekends and holidays, including during Sabbath hours.Examples of specific duties can include, but are not limited to:
- Division Supervisor Responsibilities (see Supervisory Responsibilities Section)
- Command Staff Responsibilities
- Assist with public education to include; presenting, develop presentations, and develop online courses.
- Assists with communications to campus (IMC for alerts/notifications, building managers, flag lowering, vehicle/bike registration, Clery reporting, etc.)
- AUOCS Active Directory Users and Computers activation/deactivation
- AUOCS vault website updates (permits, building managers, citations, etc.)
- Banner ID creation for non-university registration of vehicles
- Capable of acting as a Patrol or Dispatch Officer
- Capable of responding to emergencies to function in the field or in the office.
- Citation management – data entry/checks
- Demonstrate positive leadership for the entire Office.
- Electronic filing – departmental accounts, patrol logs, gatehouse logs, assist forms, EJS incident report documents, boot logs, building schedules, etc.
- Emergency Management: Involved in administration and management of the University’s Emergency Alert System.
- Liaison between the University and local emergency services in regards to emergencies and notification of issues affecting emergency response to the campus.
- General accounting/billing/billing inquiries/refunds
- Manages Immobilization database
- New Employee Paperwork (rate sheet, HR paperwork, background check form, badge issue, key issue, etc.)
- Office liaison with ITS; responsible to coordinate and follow up on all ITS Projects/Work orders.
- Process insurance claim reports
- Projects/Assignments from Command
- Provide and interpret statistical data (citations, registration, etc.)
- Purchasing - Office supply orders, parking permits, handbooks, citations, etc.
- Recording secretary for Campus Safety Committee
- Regular maintenance of University Ban files
- Required to make decisions that affect the entire campus without direct supervision.
- Responsible for maintenance of Building Manager database
- Responsible for oversight of Office wide training program; ensure that required certifications are met, that they are renewed, and new training identified.
- Responsible for the primary oversight of the Office’s report management software. Includes; permissions, policies, and processes.
- Responsible to operate University vehicles.
- Responsible to oversee internal online training program (Currently Police One); to include the management of accounts and assignment of training courses.
- Works with Command on policy/procedure development through:
- Identification of needs/best practices
- Writing of actual policy/procedure.
- Dispatch Officer Responsibilities
- Coordinates with on campus departments for report investigation.
- Communicates with local emergency services for response assistance.
- Creation of incident reports and dispatches patrol officer to respond as necessary.
- Enforce parking & traffic regulations.
- Issues vehicle permits for regular/temporary parking, fishing, and bicycle registration.
- Maintains communication and documents activity of patrol officers.
- Monitor 911 Onsite Notification Line for outgoing 911 emergency phone calls.
- Monitor Access Control System.
- Monitor both fire and security alarm reporting system.
- Monitors campus surveillance system.
- Performs University switchboard duties daily 5pm-9am (shift dependent)
- Provides customer service activities for registration, citations, appeals, and general information.
- Receive Lost/Found items for campus with proper documentation.
- Receive reports from the anonymous Tip Line.
- Receives afterhours calls for Housing Office.
- Receives afterhours emergency call requests for Plant Services.
- Regulates nighttime access onto the campus via gatehouse activities (shift dependent).
- Responsible to activate University Emergency Alert System.
- Searches applicable data bases for vehicles, citations, and historical files as necessary including NIDA, Banner and vault.
- Submit End of Shift (EOS) Reports.
- Uses a variety of office machines (copier, fax, scanner, credit card machine, shredder, etc.)
This position has the authority to take action or make recommendations that will affect procedures, processes, and practices involving customers or employees within the same department as well as campus wide in regards to the safety of the campus. This includes building evacuations, stop work orders, and/or other actions that affect the operations of the University with concerns to immediate threat to life or injury. Examples of specific supervisory duties can include, but are not limited to:
- Approve time clock entries for Dispatch Division employees.
- Available to assist in shift coverage for sick/leave requests.
- Available 24/7 for response, whether through assistance over the phone or responding in person.
- Must have excellent customer service skills, able to de-escalate high stress situations.
- Give direction or guidance to subordinates without next level supervision.
- Maintain 24/7 shift schedule for Dispatch Division employees, including the approval of leave requests, assign special event coverage, and ensure all shifts covered.
- Responsible to ensure the regular training of employees on the University’s emergency mass notification system.
- Responsible for the hiring of Dispatch employees.
- Responsible for discipline of Dispatch Division employees, up to formal write up.
- Responsible for the training of all Dispatch employees and cross training of all Patrol Officers. Training includes:
- Roles/Responsibilities of position
- Interpersonal Communications
- Telephone Communications Techniques
- Telephone Technology
- Computer Software Use
- Radio Communications Techniques
- Radio Technology
- Call Classification
- NIMS Incident Command System
- Liability Issues
- Stress Management
- Train dispatchers to meet University/AUOCS requirements
- Emergency Response – fire, medical, weather, active shooter, lockdowns, utility, hazards, etc.
- Vehicle registration/citation/policies
- Campus Property/Maps
- Regulations/violations for parking, driving, fines and appeals
- Incident Reporting
- Monitoring/managing calls, radios, alarms, cameras
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Post-secondary education or two years job-related work experience in law enforcement and/or military preferred.
- Must have or be capable of obtaining certification in CPR, First Aid and AED.
- Must be capable of completing, or have completed, a formal law enforcement training academy (BCSD Reserve Officer Training Academy)
- Must have or obtain a valid Michigan driver’s license.
- Must have or be capable of obtaining certification in Ground Avoidance Ground Escape (GAGE).
- Must have or be capable of obtaining certification in Pressure Point Control Tactics (PPCT).
- Must have or be capable of obtaining certification in the deployment and use of Olerin Capsicum Aerosol.
- Must have or be capable of obtaining certification as an instructor in Sexual Harassment Assault Rape Prevention (SHARP).Ability to rely on experience, training and judgment to execute policies and procedures.
- Must have or be able to obtain FEMA National Incident Management Courses and Series:
- IS 100 – Introduction to Incident Command Systems
- IS 200 – ICS for Single Resources and Initial Action
- IS 300 – Intermediate ICS for Expanding Incidents
- IS 400 – Advanced ICS Command and General Staff-Complex Incidents
- IS 700 – National Incident Management Systems (NIMS), An Introduction
- IS 800 – National Response Framework, An Introduction
- FEMA’s Emergency Management Institute’s Professional Development Series
- Language Skills:
- Ability to explain policies in difficult situations
- Write and edit reports or technical documents
- Coordinate and assess the work of others, or other activities requiring significant communication skills.
- Handling of confidential information.
- Ability to communicate with individuals coming from various linguistic backgrounds.
- Mathematical Skills:
- Ability to add/subtract and multiply/divide.
- Ability to perform math operations using standard or metric units of measurement.
- Ability to use/understand mathematical formulas for statistical analysis.
- Reasoning/Decision Making Ability:
- Ability to understand and to carry out instructions furnished in written or oral form.
- Ability to deal with problems involving variables in standardized situations.
- Ability to respond to varying incident types under stress and make leadership decisions affecting subordinates and the campus population.
- This position regularly requires independent judgment in setting priorities and organizing work to accomplish results.
- Some of the responsibilities of this position are performed in accordance with existing procedures and instructions, while others may require decisions to be made without pre-establish procedure/policy.
- Exceptional skill in time management
- Must be able to perform with limited direct supervision.
- Must be able to work shift assignments.
- Must be at least 21 years of age.
- Must function well while under stress.
- Must pass a criminal background check.
- Must pass a drug screening test.
- Candidate must be proficient in computer skills including:
- Microsoft Office
- Able to use and interpret spreadsheets
- Able to be trained on third party software applications, both computer and web-based.
- Candidate must complete University Office Proficiency Assessment with minimum scores as follows:
- Alpha Filing: 80%
- Basic Math: 80%
- Customer Service: Telephone 90%
- Keyboarding: 40 WPM / 80% Accuracy
- Numeric Filing: 80%
- Spelling: 80%
Able to become proficient in communication equipment including; 800mhz Radio, two way radio, and office telephone system.
This position is a customer service position as a main point of contact for the Office of Campus Safety with the public. The employee is expected to meet the objectives of Campus Safety while promoting a Christian, friendly environment, both to our diverse campus as well as within the office. Specific skills can include, but are not limited to:
- Ability to work cohesively in a team oriented environment.
- Advance communication and customer service skills with the faculty, staff, students, community visitors and emergency response agencies over the telephone and in person to resolve conflicts or respond to emergency incidents.
- Must have excellent human relation skills, dealing with a wide variety of people.
While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, stand, jump, climb, balance, stoop, kneel, and crouch. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employee may also be required to work in/be exposed to, all weather conditions associated with the State of Michigan.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While it is impossible to predict all situations that someone might encounter while performing their duties, it is understood, that employees are expected to primarily operate in a customer service/office type setting. Employees are also regularly assigned to work out of the University Gatehouse, where they will be working at service window interacting with vehicles entering and exiting the campus. Due to the nature of security work, during these common activities an employee might be confronted with potentially dangerous situations associated with security type work.