AIM - Customer Service Representative

Job Classification

  

Position summary

CSRs answer the phone calls generated by Adventist Media Ministries when they advertise an 800 number.  Most calls start with a specific offer for a free or purchased item.  The CSR interacts with the caller to collect name and address and other order information.  Many calls also involve prayer and offering Bible guides and other literature.  Throughout the call the CSR is projecting a Christian spirit and seeking ways to further connect the caller with the local Adventist Church.

Qualifications summary

Our biggest day of the week is Sunday. Most people are searching for religious programming on Sundays so our SDA Media programs are on the air in large numbers that day. In order to have all our phones manned you need to plan on working a minimum of 6 hours every Sunday. This is usually great for students since they don’t have class that day. You may take 2 pre-arranged Sundays off each semester.

Duties and responsibilities

Training and practice are an important part of the job to increase skills and caring service.  Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM CSRs will work shifts that include mornings, evenings and weekends.  CSRs that work hard, develop skills and prove reliable are often promoted to other positions of leadership at AIM.

Supervisory responsibilities

N/A

Qualifications

• Typing speed of at least 30 net wpm


• Clearly understood over the phone


• Basic Computer literacy

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

Some standing, walking, bending, kneeling, carrying of light items, etc. required. 

Work environment

Essential responsbilities are performed in sedentary and comfrotable manner. Tasks are usually performed under normal office conditions with little or no noticeable discomfort. Work area is well-lit and ventilated.