CONVENTION ADMINISTRATION - Stu-Reg Guest Housng/Conv Svs

Job Classification

  Student-Regular

Position summary

Considered "point-of-contact" for both residents of University Towers, and campus guests. Handle and manage a variety of tasks as required in helping the desk to function at a high level of efficiency and professionalism.

Like working in a fast-paced, dynamic environment.

Qualifications summary

Student must have full time status.

Office experience preferred.

Weekends required.

Duties and responsibilities

• Facilitate communication with deans and other staff


• Answer phone calls and emails


• Process mail


• Make guestroom reservations


• Receive payments


• Perform guest check-ins/outs, etc.


• Assist with security management of dormitory


• Processing excel sheets


• Other duties as needed

Supervisory responsibilities

None at this time.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


• Ability to calculate figures and amounts such as discounts, interest, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.


• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


• Must have a caring and compassionate attitude for students and guests.

Technical competencies

N/A

Interpersonal interactions

• Must feel and act comfortably with all the people who interact with this office:  students, faculty, staff, and guests.  Must have a warm and friendly personality.  Must be willing to help "clients" according to their needs.  Must be able to interact on a professional level with faculty and staff.  Must be a team player and fit comfortably with the office atmosphere and philosophy of advocacy.

Physical demands

Job requires:

• Sitting for several hours at a time.


• Typing and reading computer screens.


• Occassionaly climbing stairs.


• Hearing callers on the phone.

Work environment

• Most work is completed at the front desk reception area.


• Must be able to handle multiple interruptions during the work day.


• Must be able to work a variety of hours during the week and weekends.