AIM - Customer Service Representative (CSR)

Job Classification

  

Position summary

Virtually all student employees at AIM start as a Customer Service Representative (CSR) and it remains a basic function of their work at AIM as long as they work here.  CSRs answer the phone calls generated by Adventist Media Ministries when they advertise an 800 number.

Qualifications summary

Applicants must pass a battery of Skills Tests to ensure they are qualified to work in the AIM environment. Further information provided once your application has been received. Coaching and practice are an important part of the job to increase skills and caring service.

Duties and responsibilities

Most calls start with a specific offer for a free or purchased item.  The CSR interacts with the caller to collect name and address and other order information.  Many calls also involve prayer and offering Bible guides and other literature.  Throughout the call the CSR is projecting a Christian spirit and seeking ways to further connect the caller with the local Adventist Church.

Supervisory responsibilities

N/A

Qualifications

Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM CSRs will work shifts that include mornings, evenings and weekends.  CSRs that work hard, develop skills and prove reliable are often promoted to other positions of leadership at AIM.

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

All job responsibilities are performed in a sedentary position.

Work environment

All work is done in a well-lit, well-ventilated office environment.