MARKETING & ENROLLMENT MANAGMENT - UG Admissions Assistant
Job Classification
Hourly Half-time (20-29)
Position summary
Under the guidance of the Director of Undergraduate Admissions, assists in the admissions process of freshman domestic and international students. Assists the Director of Undergraduate Admissions with day-to-day admissions processes, downloads of electronic documents, data entry, scanning of documents, preparing folders for admissions, answering phones, keeping the undergrad@andrews.edu email account up-to-date, and other assists with special projects assigned by the UG Director.
Qualifications summary
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the full position description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be a Seventh-day Adventist in good and regular standing.
Duties and responsibilities
Admissions
- Assist with the tracking and processing of the undergraduate admissions process
- Becomes familiar with the various admissions requirements
- Participates with assigned admissions activities as they relate to the needs of the prospective students
- Actively works to make sure data integrity is being completed
Communication
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Communicates with prospective students via phone or email regarding missing required documents needed to process application
- Replies to communication sent from applicants, registrars, or other individuals in regards to admissions processes, policies, and general information received via undergrad@andrews.edu
- Maintains the undergrad@andrews.edu inbox organized for better productivity
- Records e-mail communication in Recruit, when possible
Supervisory responsibilities
As needed to assist with supervising UG Admissions student workers
Qualifications
EDUCATION and/or EXPERIENCE: Bachelor’s degree required. Previous experience in enrollment office settings and with admissions and international student admissions processes preferred.
LANGUAGE SKILLS: Able to read, analyze, and interpret general technical procedures or governmental regulations. Able to write reports, business correspondence, and procedure manuals. Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Able to deal with problems involving several concrete variables in standardized situations.
Must be a Seventh-day Adventist in good and regular standing.
Technical competencies
Able to use effectively and efficiently the basic Microsoft suite as well as able to quickly learn and use the CRM - Recruit and relative interactions within Banner. Able to communicate effectively and professionally by phone and email.
Interpersonal interactions
Able to work effectively with excellent customer service skills with all constituencies include prospective students and their parents, student workers, the Enrollment team, and people from academic and support departments across campus.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required:
- to sit and talk / listen
- to regularly stand and walk
- to drive authorized vehicles (with required driving experience by AU Transportation)
- specific vision abilities include close vision, color vision, and ability to focus
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Evening and weekend work are often required as it relates to enrollment and registration events year-round. Moderate noise as offices are open office areas.