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DINING SERVICES - Office Mgr Dining Services

Job Classification

  Hourly Full-time (35-40)

Position summary

Coordinate all office activities of the Dining Services Department.  Organize orientation and training of all employees for the department, and resolves customer inquiries and complaints that cannot be resolved by office staff.  Monitors CBORD ID card system and assist students with account transfer and postings.  Also performs the following duties personally or through coordinates.

Qualifications summary

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily.  The requirements listed in the full position description are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities



Key Competencies


  1. Excellent customer service skills

  2. Communication skills

  3. Judgment and problem solving

  4. Decision making

  5. Planning and organizing

  6. Work and time management

  7. Attention to detail and high level of accuracy

  8. Stress tolerance

  9. Adaptability

  10. Initiative

  11. Problem analysis and assessment Integrity

  12. Teamwork and collaboration

  13. Ability to Multitask



Supervisory responsibilities

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work. Appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Bachelor’s degree from four-year College or university; or at least two years related experience and/or training; or equivalent combination of education and experience.  Advanced computer literacy skills are required.

Ability to read and interpret documents such as rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customer or employees of the organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.  Comfort with accounting procedures.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

Office Manager will need strong interpersonal skills that enjoys working with different types of people who will work well in a team and be able to communicate effectively with colleagues, customers and students.

Physical demands

The physical demands described here are representative if those that must be met by and employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit.  The employee is required to talk or hear.  The employee is occasionally asked to stand; walk; use hands to finger, handle, or feel; taste and smell.  The employee must occasionally lift and/or move us to 25 pounds.  Specific vision abilities required by this job include close vision

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee comes in contact with the standard Food Service equipment but not limited to the following: freezers, refrigerators, storage area, slicers, grills and cooking kettles. Exposed to extreme heat in cooking environments and extreme cold in freezers and coolers. Moves equipment inside and outside in all weather conditions. The noise level in the work environment is usually moderate.  Personnel in the Food Service Industry must be able to stand for long hours. Peaks of high production are demanded both daily and seasonally, depending on job location.