HIGHER EDUCATION - DLiT Operations Coordinator

Job Classification

  Hourly Full-time (35-40)

Position summary

The DLiT Operations Coordinator is responsible for supporting the smooth operations of the Center for Digital Learning and Instructional Technology, including managing department welcome and reception, providing basic level support for the DLiT helpdesk, online adjunct faculty, departmental purchasing, and organizing training events. The position includes oversight of three student workers who assist in these operations. The Associate Dean, the Learning Systems Administrator, and the Course Manager provide support and training for this position.

 

Qualifications summary

Bachelor’s degree preferred; OR equivalent combination of education and experience

Strong writing skills, with the ability to write in a clear and lively style

Excellent people skills, with a passion for customer service

Ability to follow-up and ensure full completion of tasks

Intermediate to advanced skill in the use of Microsoft Office applications, including, Word, Excel, PowerPoint


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

• Provide basic level help desk support for problems and issues related to instructional technology


• Provide support for consortium and online adjunct faculty


• Ensure problem resolution and satisfactory results for reported problems and issues


• Supervise three student workers


• Ensure events and workshops are organized and run smoothly


• Keep accurate consortium faculty records in Access


• Manage the department finances, record keeping, teaching contracts, teacher pay, and ordering


• Manage document changes such as the bulletin and consortium catalog


• Other duties as assigned

Supervisory responsibilities

Supervise graduate students

Qualifications

• Bachelor’s degree preferred; OR equivalent combination of education and experience


• Strong writing skills, with the ability to write in a clear and lively style


• Excellent people skills, with a passion for customer service


• Ability to follow-up and ensure full completion of tasks


• Use of Microsoft Office applications, including, Word, Excel, PowerPoint


• Ability to maintain financial records, and analyze data


• Supervision skills


• Ability to work in a collaborative team


• Ability to maintain detailed and accurate record keeping


• Values diversity of thought, backgrounds and perspectives


• Ability to be flexible, resilient, and adaptable to changing priorities


• Ability to work in a fast paced environment with tight deadlines


• Experience using a learning management system (i.e. Moodle/LearningHub) preferred

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

• Use of Microsoft Office applications, including, Word, Excel, PowerPoint


• Experience using a learning management system (i.e. Moodle/LearningHub) preferred

Interpersonal interactions

• Excellent customer service ability in phone and email service


• Excellent interpersonal and team skills, extremely collegial

Physical demands

• Must be able to focus on a computer screen for long periods of time.

Work environment

The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.