HIGHER EDUCATION - Stu Cler-Reg SDE Higher Educ
Job Classification
Student-Regular
Position summary
Graduate student assistants in the department of Digital Learning and Instructional Technology assist with support of the Consortium of Adventist Colleges and Universities.
This includes adjunct faculty support, record keeping, and data analysis. In addition, this position provides support for online higher education at Andrews University.
We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures, and maintaining detailed records. There may be times that duties preformed may be of sensitive and confidential nature, thus the utmost confidentiality will be expected and required.
Qualifications summary
- Good communication skills
- Detailed, thorough, careful worker
- Quick learner, quick to ask questions
- Observant, notices discrepancies
- Dependable and hard working
- Ability to handle information of a sensitive nature with confidentiality
- Can work with a team
- Customer service and phone skills
- Graduate student required
Duties and responsibilities
Primary Duties:
- Maintain Access database and files of online faculty and courses
- Process faculty and course development contracts
- Follow up on reported problems and issues
- Organize events and workshops
- Maintain the School of Distance Education website
- Prepare reports and analyze data
- Manage communication with consortium partners, online reviewers, and adjunct faculty
- Manage Off Campus and Continuing Education Services
- Other duties as assigned
Supervisory responsibilities
none
Qualifications
Graduate student required
- Good communication skills
- Detailed, thorough, careful worker
- Quick learner, quick to ask questions
- Observant, notices discrepancies
- Dependable and hard working
- Can work with a team
Technical competencies
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Knowledge of Moodle LMS preferred (at least LearningHub from the student perspective)
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Ability to learn technology techniques from Google searches and YouTube videos
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HTML knowledge is a plus but not required
Interpersonal interactions
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Excellent customer service ability in phone and email service
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Excellent interpersonal and team skills, extremely collegial
Physical demands
Must be able to focus on a computer screen for length of time
Work environment
The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.