STUDENT SUCCESS CENTER - Undergraduate Academic Probation Counselor

Job Classification

  Salaried Full-time (75-100%)

Position summary

Reporting to the Director of Student Success, the Undergraduate Academic Probation Counselor monitors and intervenes with undergraduate students who need to restore, and maintain good academic standing and statisfactory academic progress at Andrews University.

In addition, the Undergraduate Academic Probation Counselor will identify and monitor academically at-risk students.

Qualifications summary

The successful candidate will possess a bachelor's degree (in Educational Psychology, Counseling or a related field, preferred) along with three (3) years experience in a higher education setting with sustained work providing academic support and program planning for students or comparable educational experience. Candidates should possess strong interpersonal communication, organizational, analytical and problem solving skills.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

The Undergraduate Academic Probation Counselor shall perform the following functions:

1. Communicates with students about the academic probation process

• Contacts new, transfer students who are accepted on academic probation status due to low transfer GPAs


• Contacts current students who are on academic probation status


• Processes letters to these students detailing the academic probation status requirements and the path to regaining good academic standing


• Resolves student concerns as needed


• Addresses parent inquiries and issuees as appropriate and llowed by FERPA

2. Monitors all undergraduate students on academic probation status ~ 65-90 students per semester

• Generates the appropriate Banner lists, analyzes results, and processes academic probation holds and monitoring of individual students each semester


• Provides academic deans in each school a list of students on academic probation status monitoring


• Informs academic deans in each school when a student has reached dismissal as defined by the Academic Probation, Dismissal, and Reinstatement Protocol


• Facilitates, where possible, the school/degree/major change process for students on academic probation status or on a dismissal track


• Meets face-to-face with students at least twice per semester.
  
  
  
  • Meets with many students on a weekly or bi-weekly basis
  
  
  
  


• Keeps in touch with students via e-mail through a listserv and individual contacts


• Analyzes CAPP degree audit evaluations with students at initial meeting


• Advises students on petitions still needed and courses that should be re-taken


• Requests attendance and assignment updates from all students’ professors in week 3 of each semester


• Informs academic deans in each school when a student has reached dismissal as defined by the Academic Probation, Dismissal, and Reinstatement Protocol


• Facilitates, where possible, the school/degree/major change process for students on academic probation status or on a dismissal track


• Meets face-to-face with students at least twice per semester.
  
  
  
  • Meets with many students on a weekly or bi-weekly basis
  
  
  
  


• Keeps in touch with students via e-mail through a listserv and individual contacts


• Analyzes CAPP degree audit evaluations with students at initial meeting


• Advises students on petitions still needed and courses that should be re-taken


• Requests attendance and assignment updates from all students’ professors in week 3 of each semester


• Contacts students and academic advisors as early attendance problems become evident


• Monitors iVue alerts for all academic probation status students


• Contacts students about alerts and ways to address concerns


• Conducts mandatory mid-term review appointments with all students Maintains student data records and files

3. Develops individual students plans to work towards satisfactory academic progress

• Completes Satisfactory Academic Progress academic plans with each student on academic probation status
  
  
  
  • Provides these plans to Student Financial Services
  
  
  
  


• In conjunction with Student Financial Services staff, determines if there are other students who need to complete academic plans as a requirement for financial aid continuation or as part of the appeal process for the restoration of financial aid.
  
  
  
  • These students are not on academic probation status for the current semester but require monitoring
  
  
  
  


• Makes referrals to on-campus service offices such as Counseling & Testing, Math Center, Writing Center, to UCRLA for educational assessments, for individual tutoring, or for disability accommodation.

4. Monitors students no longer on academic probation status but may still be at risk for failure (~30-50 students per semester)

• Students who clear academic probation status by university standards, but continue to be at-risk, are monitored for an additional semester after their academic probation status semester
  
  
  
  • Contact is maintained by e-mail correspondence
  
  
  
  


• Monitors iVue alerts for this population
  
  
  
  • Contacts students about alerts and ways to address concerns
  
  
  
  


• Monitors mid-term grades for these students


• Contacts students to congratulate them on successes and offer support if needed

5. Identify and monitor academically at risk students

• Monitor iVue alerts


• Review midterm grades


• Receice and review eferrals from faculty, Counseling and Testing, parents, students, and self-referrals


• Request progress reports from faculty


• Review and / or complete Advocate Reports

6.  Team Work

• Works closely with the Provost and UG Academic Deans in the on-going development of the Academic Probation, Dismissal, and Reinstatement Protocol


• Collaborates with staff in UG Enrollment, Academic Records, Deans’ Offices, ITS, Student Life, and others as needed to ensure that the Academic Probation, Dismissal, and Reinstatement Protocol is understood and supported


• Consults with Student Financial Services directors and staff about satisfactory academic progress for undergraduate students

Supervisory responsibilities

N/A

Qualifications

The successful candidate will possess a bachelor's degree (in Educational Psychology, Counseling or a related field, preferred) along with three (3) years experience in a higher education setting with sustained work providing academic support and program planning for students or comparable educational experience. Candidates should possess strong interpersonal communication, organizational, analytical and problem solving skills.  In addition to the above qualifications:

• Ability to work in a team enviornment


• Strong customer service including verbal and written communication skills


• Skilled in use of Microsoft Office programs


• Demonstrate commitment to a culturally and socio-economcally diverse learning enviornment


• Manifests leadership and people skills


• Displays exceptional time management and organizational qualities.


• Observe confidentiality


• Ability to multi-task under pressure 


• Strong interpersonal communication


• Exceptional analytical and problem solving skills

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

Must be team oriented and comfortable in a university setting, interacting with students, faculty, staff, residence life, parents, community providers, and colleagues.  Demonstrate ability to work effectively in a culturally-diverse environment.  Must be skilled and comfortable communicating by telephone   and email, and academically coaching students to help them succeed.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to sit for extended periods of time and talk and hear.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work environment

Work is primarily performed in an office setting with appropriate climate controls. The noise level in the work environment is usually moderate. There is moderate noise from the office printer, traffic from students and staff moving through the office suite, and some conversations between students and staff.