CONVENTION ADMINISTRATION - Stu-Reg Guest Services Assoc.

Job Classification

  Student-Regular

Position summary

Our department is looking for a professional Guest Services Associate to oversee all receptionist duties at our main entrance desk. You will perform a range of duties including accommodating guests' requests over the phone and email, and a variety of detail-oriented tasks. 
Your central goal is to provide our residents and campus guests with outstanding customer service and support. As the ‘face’ of our University, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Qualifications summary

• Student must have full-time status


• Office experience preferred


• Ability to work on weekends and holidays 

Duties and responsibilities

• Answer phone calls and emails at the front desk to respond to current and prospective guests' needs in a professional manner  


• Book reservations for individuals, families, and groups as required


• Greet walk-in guests and guests with reservations when they arrive at the front desk


• Receive and reconcile payments 


• Communicate guests' requests and complaints to the appropriate department 


• Facilitate communication with the Dean and other staff 


• Execute safety protocol in emergency situations (fire, tornado, lock-down, etc.) 


• Receive, sort and distribute daily mail/deliveries


• Maintain dorm security by following safety procedures and controlling access via the reception desk 


• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper


• Care about the overall goals of the department and University 


• Willing to assist with any additional tasks and projects 

Supervisory responsibilities

None.

Qualifications

• Able to commit to the upcoming fall, spring, and summer semesters 


• Will attend mandatory monthly meetings 


• Excellent oral and written communication skills


• Proficiency in various software applications such as Outlook, Office Suite (Word, Excel, etc.), Google Drive apps; hospitality property management software a plus  


• Multitasking and time-management skills, with the ability to prioritize tasks


• Proficiency in English required, second language a plus 


• Ability to carefully follow protocol especially in financial reconciliation 


• Ability to solve problems using critical thinking 


• Professional attitude and appearance

Technical competencies

N/A

Interpersonal interactions

• Should feel comfortable interacting with and answering questions from all students, faculty, staff, and guests, ready to help them according to their need 


• Must communicate professionally with faculty and staff

Physical demands

• Sitting for several hours at a time


• Reading computer screens


• Occassionaly climbing stairs 

Work environment

• Most work is completed at the front desk reception area


• Must be able to handle multiple interruptions during the work day


• Must be able to work a variety of hours during the week and weekends