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ITS CLIENT SERVICES - Stu-Tech/Para Reg ITS Helpdesk

Job Classification


Position summary

The Helpdesk Specialist, part of the Contact Center team, is primarily responsible for assisting, via phone or email, those who are experiencing procedural or technical difficulties with the use of any Andrews University-related IT applications, resources and services and ensures that an effective solution is provided to the customer.

Qualifications summary

Duties and responsibilities

Supervisory responsibilities



Technical competencies


Interpersonal interactions

Physical demands

Work environment