HIGHER EDUCATION - Stu Fclty Sppt Spclst

Job Classification

  Student-Regular

Position summary

Graduate student assistants in the School of Distance Education assist with support of the adjunct faculty and daily operations. This includes adjunct faculty support, record keeping, and data analysis. In addition, this position provides support for online higher education at Andrews University. A small amount light cleaning is included in this position.
We seek an individual who will dedicate their skills and talents to daily operations, improving support, process, and procedures, and maintaining detailed records. There may be times that duties preformed may be of sensitive and confidential nature, thus the utmost confidentiality will be expected and required. 

Qualifications summary

* Good communication skills
* Detailed, thorough, careful worker
* Quick learner, quick to ask questions
* Observant, notices discrepancies
* Dependable and hard working
* Ability to handle information of a sensitive nature with confidentiality 
* Can work with a team
* Customer service and phone skills
* Graduate student required

Duties and responsibilities

* Maintain Access database and files of online faculty and courses
* Process faculty and course development contracts
* Follow up on reported problems and issues
* Provide phone support for grades and other procedure needs of adjunct faculty
* Organize events and workshops
* Maintain the School of Distance Education website
* Prepare reports and analyze data
* Manage communication with consortium partners, online reviewers, and adjunct faculty
* Prepare mailings to adjunct faculty
* Other duties as assigned

Supervisory responsibilities

N/A

Qualifications

• 
  Graduate student required
  


• 
  Detailed record keeper
  


• 
  Good technology skills
  


• 
  Ability to work independently to resolve problems and apply knowledge
  

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

Must be able to focus on a computer screen for length of time

Work environment

The School of Distance Education is a fast-paced, collaborative work environment. We have both on-site and remote workers integrated into a close-knit community. We are always learning from each other, sharing ideas, giving feedback, and celebrating successes.