RESIDENCE LIFE - Residence Hall Housing Coord/Student Life Admin

Job Classification

  Salaried Full-time (75-100%)

Position summary

This individual assists the Director of Residence Life in creating a vibrant and caring Residence Life culture that fosters the optimum quality of student life and holistic development for Andrews University in-residence students.  In addition, he/she provides administrative support to the Director of Residence Life in processes related to programming, student intervention, care, and conduct protocols, student records and budget management, and special projects. The Manager also supports the office of Campus and Student Life by providing training and supervision to the student front desk employees, oversight of general office functions, and other duties as assigned.

Qualifications summary

A Bachelor’s degree is preferred. Proven experience in a high-level, fast-paced, multi-cultural environment, is strongly desired. This job requires exceptional organizational and multi-tasking skills with strong interpersonal qualities to navigate the challenging pressures of a complex and fast-paced environment that offers crucial services, care and processes for University students.
 


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

The essential duties and responsibilities of this position include the following:
Residence Hall Housing Coordinator

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  Ensures all undergraduate and graduate residence hall students receive a room assignment according to established protocols.
  


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  Processes and assists residents with roommate and/or room changes throughout the academic year
  


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  Manages housing requests and applications received each semester. 
  


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  Manually matches undergraduate roommates based on listed preferences.
  


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  Manages the housing email account which serves as the main communication email for all residence halls.
  


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  Manages room configurations and attributes for all residence halls on the Vault and Banner system.
  


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  Manages and daily updates Res Hall maps which are used as a main communication tool with each residence hall and its departments. (i.e maintenance and custodial)
  


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  Communicates with students, parents, faculty/staff, and constituents regarding housing information, issues, needs, and policies.
  


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  Ensures students are billed appropriately for their time in residence.
  


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  Hires, trains, supervises, and schedules student housing assistants.
  


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  Collaborates with residence hall deans and staff on check-in and check-out processes.
  


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  Processes all room deposit refunds.
  


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  Organizes and oversees (Organizes, oversees, and provides training on) move-in day check-in processes. 
  


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  Trains Res Hall staff on check-in processes.
  


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  Collaborates with the Office of Enrollment to communicate housing application processes with prospective and incoming students.
  


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  Organizes and implements room reservations for each semester-including an annual spring housing event for returning residents.
  


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  Periodically produces Residence Hall census reports for administration
  


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  Attends Residence Life Deans Council meetings
  


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  Collaborates with Student Success to meet housing accommodations
  


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  Acts as liaison between Office of Disabilities and Residence Halls for ESA registration.
  


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  Maintains and orders supplies for the central housing office.
  

Support Services for the Director of Residence Life

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  Provides exceptional customer service to all on-campus entities (students, faculty, staff and administration) and off-campus entities (parents, business organizations, etc.) that interface with the Director of Residence Life and the central office team.
  


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  Manages a significant volume and variety of highly confidential information related to student records, conduct and crisis intervention, as well as University personnel in campus databases, such as Advocate, Redwood, Banner, Vault, iVue, and other University systems..
  

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  Manages Student Life student records and office organizational systems including electronic and paper processes, ensuring appropriate security and purging according to established protocols. 
  

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  Uses discretion to articulate University policy for a variety of areas including student conduct and care, etc. 
  

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  Assists the Director by scheduling appointments; managing his/her calendar, arranging travel, processing credit card statements, expense reports, financial and other documents. 
  

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  Serves as the project manager for all requests for responses and signatures from the Director of Residence Life, such as credit card statements, expense reports, check requests, key cards, etc., to ensure documents are signed, copied and submitted to appropriate campus entity.
  


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  Assists in preparations for Residence Life events meetings, luncheons and retreats.
  

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  Conducts research, gathers materials, retrieves data, edits documents, etc. in the preparation of materials needed for the work of the Director.
  


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  Assists in financial records, management and budget review processes including managing IDC charges, purchase orders, receipts and reimbursements, as well as facilitates annual budget preparations as directed by the Director.
  


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  Provides all Residence Life employees with assistance and training on financial document submission processes
  


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  Manages special projects and other duties as assigned by the Director 
  

Student Life Office Management Responsibilities

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  Creates a professional, warm and welcoming atmosphere in the Student Life central office while maintaining a caring and congenial attitude especially during stressful and complex situations. 
  


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  Creates and maintains a clean, organized and efficient office work environment.
  


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  Serves as a payroll and timeclock manager, entering/tracking and submitting work hours for student life office assistants, rate sheets, payment requests, and others as directed by administrators.  
  

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  Hires, trains,supervises, and schedules student life student office assistant(s).
  

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  Maintains and orders supplies for general office and individual offices.
  

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  Uses advanced customer service and problem-solving skills and discretion in receiving and screening incoming calls and a wide variety of requests to provide an accurate, timely and effective response.  
  


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  Serves as one of two designated Building Managers for the Campus Center.
  

Supervisory responsibilities

The Housing Coordinator carries out supervisory responsibilities in accordance with Andrews University policies and applicable laws. 
Responsibilities include hiring and training student staff in both Housing and the Student Life office, job description preparations and assignments, scheduling, directing work, appraising performance and addressing complaints and resolving problems.  

Qualifications

To successfully do this job, an individual must be able to perform a wide range of professional related tasks and be able to work independently as well as with directives. This job requires exceptional organizational and multi-tasking skills with strong interpersonal qualities to navigate the challenging pressures of a complex and fast-paced environment that offers crucial services, care and processes for University students.
The requirements listed below are representative of the knowledge, skill and/or abilities required. 
EDUCATION AND/OR EXPERIENCE
A Bachelor’s degree is preferred. Proven experience in a high-level, fast-paced, multi-cultural environment, is strongly desired.
CUSTOMER SERVICE, COMMUNICATION AND LANGUAGE SKILLS
Exceptional skills in customer service skills as well as oral and written communication skills are required. This includes the ability to read and communicate in fluent English, as well as to understand a wide variety of documents pertaining to the Higher Educational sector.
CRITICAL THINKING AND REASONING ABILITY
Ability to think critically and to analyze a wide variety of high-level problems to assess situations with great perception and to use discretion in responding to difficult situations.
Ability to apply common sense understanding to carrying out various types of directives.
 


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Advanced computer and internet research skills including knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Publisher) and Web design. Ability to do basic math as well as higher level analysis of financial reports. 

Interpersonal interactions

Exceptional gifts in interpersonal relationship building as well as conflict management to provide the most effective customer services for students, parents, faculty, administrators and external entities with a high level of professionalism and confidentiality.
The ability to foster and maintain a caring, congenial attitude, especially in stressful, complex situations.
Exceptional gifts in people and customer service skills to work effectively with students, parents, faculty, administrators and the public with a high level of professionalism and confidentiality. Ability to maintain a caring, congenial attitude especially in stressful, complex situations.

Physical demands

Must be able to sit/stand at a desk for extended periods of time.  

Work environment

Typical busy office environment with multiple interactions taking place at one time in the office space.