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CONVENTION ADMINISTRATION - Stu-Reg Guest Services Assoc.

Job Classification

  Student-Regular

Position summary

The GSA serves two departments -  1) The Office of Guest & Convention Services and 2) University Towers - from one 24/7 Front Desk. On the job, the GSA oversees all receptionist duties in a professional manner, fielding and recording information throughout the shift. The ideal Guest Services Associate (GSA) is highly responsible, respectful of peers and authority, flexible in a dynamic environment, a team player, and has growth-mindset, good work ethic, and an excellent attitude. All GSAs are required to attend paid, monthly work meetings which usually occur on Sunday early afternoons. This job is technology and communication-heavy.

Qualifications summary



Duties and responsibilities

General AU Desk Duties



 

Guest & Convention Services Duties



 

University Towers Duties



Supervisory responsibilities

Train incoming GSA’s during their onboarding period, as needed (this is done simultaneously during your regularly-scheduled shifts)

Qualifications

Time Commitment



Skills



Behavior/Presentation



Technical competencies

See Qualifications

Interpersonal interactions



Physical demands



Work environment