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DLIT - DLiT Helpdesk Coordinator

Job Classification

  Hourly Full-time (35-40)

Position summary

The DLiT Helpdesk Coordinator is responsible for supporting the smooth operations of the Center for Digital Learning and Instructional Technology, including providing and managing department welcome and reception, and providing support for the DLiT helpdesk.  Multiple student workers are assigned to this position to assist with the support of the helpdesk.

The DLiT Helpdesk Coordinator reports primarily to the Learning Systems Administrator, with some input from the DLiT Director, and the SDE Associate Dean.

Qualifications summary




Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Helpdesk Management: 80%



Administrative Assistance/Office Coordination: 20%



Supervisory responsibilities

Supervised multiple student workers

Qualifications




Must be a Seventh-day Adventist in good and regular standing.

Technical competencies



Interpersonal interactions



Physical demands

Must be able to focus on a computer screen for an extended length of time

Work environment

The Department of Digital Learning and Instructional Technology is a fast-paced, collaborative work environment. We are always learning from each other, sharing ideas, giving feedback, and celebrating successes. The DLiT office is a semi-open space with moderate noise. Customers come and go, receiving assistance from multiple team members. Multiple meetings with customers may occur in a semi-open space at the same time.