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ITS CLIENT SERVICES - Stu-Tech/Para Reg ITS Helpdesk

Job Classification


Position summary

The Helpdesk Technician is primarily responsible for assisting (via phone, email, or in person) those who are experiencing procedural or technical difficulties with the use of any Andrews University-related IT applications, resources and services and ensures that an effective solution is provided to the customer.

The preferred candidate will be in a computer-related field of study.

Please note that ITS does not provide sponsorships. All applicants must be authorized to work in the United States.

Qualifications summary

Duties and responsibilities

Supervisory responsibilities



Technical competencies


Interpersonal interactions

Physical demands

Work environment