MARKETING & ENROLLMENT MANAGMENT - Transfer Enrollmnt Counselor

Job Classification

  Salaried Full-time (75-100%)

Position summary

The Transfer Enrollment Counselor builds relationships, processes applications and recruits transfer students from other colleges and universities. Serves in the undergraduate admissions office to see transfer students and other non-freshman student types through the admissions and registration processes. Schedules transfer recruiting trips and events. Participates with visits and events on campus for prospective students.

Qualifications summary

EDUCATION and/or EXPERIENCE 

Bachelor’s degree required. Prior experience in enrollment office settings and admissions and international student admissions processes preferred, or in positions requiring organizational skills, analysis, customer service and interaction.

REQUIRED SKILLS

Must possess excellent skills in building relationships, speaking and writing English, planning and organization, database use and Microsoft Office, and leadership of admission and enrollment processes and student workers. 

Highly desired: Spanish fluency, teaching/writing experience, international experience, experience with non-traditional students.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Recruitment (35%)

• Schedules and attends visits to regional transfer fairs


• Maintains a regular presence at area community colleges according to Andrews University agreements


• Provides general advice about Andrews University and connecting to our Student Visit office regarding campus visit opportunities


• Works in conjunction with departments to plan and hold transfer open houses on campus


• Seeks opportunities to communicate directly with local community college students


• Develops ongoing relationships with students and parents


• Manages prospective transfer student requests and develops ongoing relationships, providing information on academic, scholarship, extracurricular opportunities, etc.


• Participates in various marketing and recruitment activities

Admissions (35%)

• Works as back up for other Admissions Counselors in helping with processing and serving student needs


• Serves as advisor to guest students


• Counsels and pre-advises degree-seeking students on various majors


• Participates in specific admissions activities as they relate to the needs of transfer and guest students


• Becomes familiar with the various department admissions requirements and disseminates materials and information to prospects


• Knowledgeable about campus departments


• Coordinates with the Academic Records office to assist in directing students to appropriate information regarding transfer credits with general articulation information (i.e., website charts)


• Processes transfer, exchange, continuing, guest, CIEP, and Adventist Colleges Abroad (ACA) applications


• Actively works to ensure data integrity


• Assists with the development and updating of the admissions training manual


• Actively participates in campus committees and presentations


• Acts as recording secretary for the Undergraduate Admissions Committee as a non-voting member

Communication (15%)

• Provides pre-advising support, as appropriate and needed, for transfer students, previously attended students and those planning to transfer in the future


• Manages the communications that come through the transfers@andrews.edu


• Manages the communication to applicants through e-mails, letters and phone calls about transferring to Andrews University


• Communicates with prospective students who have chosen not to come to Andrews University with information about how to transfer in the future


• Communicates with students who are accepted to Andrews University but want to come in the future


• Assist with developing and implementing the communication plan for transfer students


• Provide prospective students and families with general financial information and further direct them to the appropriate financial advisor

Enrollment (15%)

• Assists with First Stop that is done in Enrollment


• Manages the transfer portion of the Orientation Week of Fall & Spring Semesters


• Assists as assigned with Preview Weekends and other enrollment events


• Actively participates in assigned meetings with recruiters, departments and combined meetings with Student Financial Services


• Supports Enrollment initiatives as a team


• Participates in Enrollment Management office planning and development meetings

Supervisory responsibilities

N/A

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor’s degree required. Previous experience in enrollment office settings and with admissions and international student admissions processes preferred, or in positions that provide significant experience in organizational skills, analysis and customer service and interaction.

INTERPERSONAL INTERACTIONS: Able to interact with in a positive and constructive manner with excellent customer service skills with all constituencies including: Prospective students and their parents, Enrollment team members (staff and student), individuals in campus academic and non-academic departments, and administrators.  Able to supervise those who report to them in a supportive way that also maintains the discipline needed to accomplish the work of the department.

LANGUAGE SKILLS: Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Able to write reports, business correspondence, and procedure manuals.  Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Able to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Able to deal with problems involving several concrete variables in standardized situations.

TECHNICAL COMPETENCIES: Ability to work with databases and spreadsheets and an understanding of high school and undergraduate college transcripts. Able to use effectively and efficiently the basic Microsoft suite as well as able to quickly learn and use the CRM - Recruit and relative interactions within Banner.  Able to communicate effectively and professionally by phone and email.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess valid driver's license (for a minimum of three years in order to use university vehicles to transport other individuals) and be willing to travel and use personal car when necessary.  Must carry the required insurance levels on their personal vehicles.


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

Able to interact with in a positive and constructive manner with excellent customer service skills with all constituencies including: Prospective students and their parents, Enrollment team members (staff and student), individuals in campus academic and non-academic departments, and administrators.  Able to supervise those who report to them in a supportive way that also maintains the discipline needed to accomplish the work of the department.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required:

• to sit and talk / listen 


• to regularly stand and walk


• to drive authorized vehicles


• specific vision abilities include close vision, color vision, and ability to focus

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In the enrollment work space there is the moderate noise encountered that involves many individuals within proximity in an open office area including other staff members and prospective students visiting campus. During enrollment work there may be times when on-campus or in travel that difficult weather conditions will be encountered. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Evening and weekend work are often required as it relates to enrollment and registration events year-round.