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GRADUATE ENROLLMENT - Graduate Enrollment Coord

Job Classification

  Salaried Full-time (75-100%)

Position summary

The Graduate Enrollment Coordinator advocates for prospective, accepted and enrolled students during the process of recruitment, admissions and enrollment. The Coordinator serves applicants, students and guest students by communicating with them in all processes from recruitment to graduation. The Coordinator is also the link between the programs and the applicants which continues after they become students.

Qualifications summary

Commitment to customer service, with the ability to handle intense situations with unhappy customers.

Maintains extreme attention to detail and confidentiality of documents.

Occasional overtime required to meet demands. This is a salaried position averaging 40-45 hours/week.

Proficient in the use of Microsoft Office, Ellucian Banner and Recruit.

Ability to perform efficiently in a fast-paced environment and under pressure.

Fluent in both written and verbal Spanish.

Master's degree preferred.

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Contribute to the planning and execution of the strategic planning of the GEM office.

Assist in the training of graduate assistants and new staff.

Manage student workers and oversee their daily activities.

Assist with Campus Visits to facilitate prospective student's campus and virtual visits.

Assist in planning, attending and execution of recruiting and promotional events.

Analyze and determine when applicants' credentials and supplemental items are ready to be sent to department for admission decision.

Manage the daily operations of the admission process.

Primary contact for developing relationships with prospective students, applicants, and current students on the graduate admissions processes, graduate programs, and Andrews University culture.

Track ongoing processing changes and update the execution of the admissions process.

Process applications and all other admissions and enrollment processes for prospective, current and guest students.

Accurately enter graduate application data into the Recruit and Banner databases throughout the application process as changes occur.

Maintain active communication with colleges and departments to facilitate services for prospective, accepted and enrolled students.

Assists Director of Graduate Enrollment Management with other duties as needed.

Supervisory responsibilities

Supervises one or two graduate assistants in the analysis and processing of applications and academic changes. Carries out supervisory responsibilities in accordance with university policy and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving conflicts.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made.

EDUCATION and/or EXPERIENCE: Master's degree preferred. Previous experience in enrollment office settings and with admissions and international student admissions processes preferred, or in positions that provide significant experience in organizational skills, analysis and customer service and interaction.

LANGUAGE SKILLS: The ability to communicate fluently in both English and Spanish is required in this position. Able to read, write, speak, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Able to write reports, business correspondence, and procedure manuals.  Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Able to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Able to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess valid driver's license (for a minimum of three years in order to use university vehicles to transport other individuals) and be willing to travel and use personal car when necessary. Must carry the required insurance levels on their personal vehicles.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Ability to work with databases and spreadsheets and an understanding of undergraduate and graduate transcripts. Able to use effectively and efficiently the basic Microsoft suite as well as able to quickly learn and use the CRM Recruit and relative interactions within Banner. Able to communicate effectively and professionally by phone and email, using zoom and mongoose (texting) tools.

Interpersonal interactions

Able to interact in a positive and constructive manner demonstrating excellent customer service skills with all constituencies including: prospective students, enrollment team members (staff and student), individuals in campus academic and non-academic departments, and administrators.  Able to supervise those who report to them in a supportive way that also maintains the discipline needed to accomplish the work of the department.

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made. While performing the duties of this job, the employee is regularly required:

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. In the enrollment work space there is the moderate noise encountered that involves many individuals within proximity including other staff members and prospective students. There may be times when on-campus activities or travel when difficult weather conditions will be encountered. Reasonable accommodations may be made. Evening and weekend work may be required as it relates to enrollment and registration events year-round.