LIBRARY - Resource Sharing Supervisor

Job Classification

  Hourly Full-time (35-40)

Position summary

The Resource Sharing Supervisor has oversight of the resource sharing programs at James White Library under the direction of the Head of Patron Services. This position organizes and processes all incoming and outgoing interlibrary loan requests using the OCLC Worldshare interlibrary loan software, the Clio interlibrary loan transaction management software; processes incoming and outgoing MeLCat requests; document delivery to distance education students; billing and attending to patrons’ complaints. The position maintains good relations with patrons, departments, and the library.

Qualifications summary

Bachelors degree preferred; understands the library's cataloging classification system; ability to search the library's public online catalog; ability to learn and use sophisticated library specific software such as the Innovative library automation system., ability to search relevent biblographic databases, possesses excellent analytical and problem solving skills.

Good writing and speaking skills in English. Ability to work with statistics; possesses basic accounting for processing invoices.

Supervisory experience; good interpersonal skills


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

1. Manages the day-to-day operations of the Interlibrary Loan office, MeLCat, and document delivery to distance education students; supervises requests processing and collection of statistics, and provides statistical reports on semester basis.


2. Uses complex, library-specific software applications such as Sierra, CLIO, OCLC WorldShare module, Libanalytics, various online databases and public access catalogs.


3. Reorders lost MelCat, ILL, or JWL items; sends reorder slip to Collection Development department for approval and reorder.  Also, reorders damaged items.


4. Processes invoices and bills for Interlibrary Loan and MelCat transactions.


5. Hires, trains, schedules, evaluates, and supervises student assistants in the Interlibrary Loan office.


6. Reviews status of missing and lost materials and reports this status to the Head of Collection Development.


7. Writes and revises procedure manuals and job descriptions for resource sharing


8. Serves as patron support representative. Listens to patrons who have problems with borrowing of materials: lost items, damaged items, missing items, charges to school account, fines, replacement of lost items and other questions related to use of library materials. Resolves patron appeals/complaints; advises and negotiates with faculty, students and community patrons in situations requiring policy judgments and interpretations; refers unresolved situations to the Head of Patron Services.


9. Interprets and enforces university and library procedures and policies in processing ILL requests.


10. Serves as backup to the Circulation and Stacks Supervisor. Supervises students checking materials in and out; re-shelving materials, inventorying of the collection, shifting books in the stacks, and other duties as assigned.


11. Uses standard office software programs such as word processing, spreadsheets and email to carry out duties in an effective and efficient manner.


12. Learns, uses, and maintains working knowledge of department equipment as it pertains to interlibrary loan work and service delivery and instructs library assistants in the use of this equipment.


13. Establishes good working relationships with patrons, departments and institutions.


14. Coordinates with Office Supervisor and Telecomm regarding library telephone needs, including moving lines, updating phone line descriptions, phone number transfers, etc


15. Leads out on Snow Days and emergency procedures, such as tornadoes, fire, floods, etc.


16. Monitors and responds to alarms within the library
    
    
    
    1. Arms/disarms library security alarms.
    
    
    2. Begins emergency response to alarms until Campus Safety or other responders arrive.
    
    
    
    


17. Monitors public areas of the library by regular patrolling of reading areas, stacks, conference rooms and classrooms, lunchrooms, and restrooms.
    
    
    
    1. Carries cell phone for emergency contact.
    
    
    2. Reports serious problems to Dean of Library via incident reports.
    
    
    
    


18. Learns, uses and maintains working knowledge of library’s Innopac Circulation system and other technologies as they pertain to building management work.


19. Oversees the accounting of charges for fines, book replacement, and refunds to send to the University business office and monitors unpaid accounts; coordinates with the registrar to clear students with fines or unreturned materials before graduation; refers delinquent accounts to Student Financial Services Collections Supervisor.


20. Informs and works with emergency responders, carrying out their instructions.


21. Attends workshops and other continuing education programs as needed.


22. Other duties as assigned.

Supervisory responsibilities

1. Hires, trains, schedules, evaluates, and supervises student assistants in the Interlibrary Loan office, and the operations of the MeLCat book delivery service. Ability to work with a culturally and ethnically diverse workforce.


2. Serves as backup for the Circulation & Stacks Supervisor.  


3. The Resource Sharing Supervisor assists in the supervision of 15-25 student assistants.

Qualifications

Education: Bachelor’s degree preferred.

1. Must understand the library's organization and classification system; ability to use the library's online catalog and search relevant databases.


2. Two-three years’ experience working in an academic library. Good writing and speaking skills in the English language; excellent analytical and problem-solving skills.


3. Ability to work with statistics and basic accounting skills for processing invoices.


4. Problem solving skills, sequential and logical reasoning, and ability to interpret the interlibrary loan requests received and exercise careful decision-making in choosing the best procedure to follow in retrieving needed resources.


5. Supervisory experience and ability to work with student assistants of diverse backgrounds.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

1. Learns, uses, and maintains working knowledge of department equipment as it pertains to      interlibrary loan work and service delivery and instructs library assistants in the use of this equipment. Examples are photocopiers, printers, personal computers, and scanners.


2. Uses complex, library-specific, software applications such as Sierra (current version of the library automation system from Innovative Interfaces, Inc., CLIO interlibrary loan software, OCLC WorldShare interlibrary loan module, Libanalytics for interlibrary loan statistics, various online bibliographic databases and public access catalogs.


3. Uses standard office software programs such as word processing, spreadsheets and email to carry out duties in an effective and efficient manner.


4. Excellent interpersonal skills, oral and written communication skills, and professional presentation. Sufficiently articulate to communicate library policy and administrative regulations to the general public and handle complaints in a tactful manner.


5. Must be highly reliable, show initiative, good judgment, and attention to detail.


6. Must be able to adapt to a wide variety of tasks and concentrate despite frequent interruptions.


7. Ability to negotiate effectively with campus departments, MeLCat library contacts, and other organizations when appropriate.

Interpersonal interactions

1. Establishes good working relationships with patrons (students, faculty, staff, and local community), departments and institutions from around the world.


2. Has cultural competencies to function well on a campus that ranks in the top 10 in the nation for cultural and ethnic diversity.


3. Ability to work cooperatively with all levels of staff and patrons.

Physical demands

Works at a computer for long periods of time throughout the work day; lifts heavy boxes, sorts through dusty packages and books; walks, stands, and stoops when retrieving library materials; pushes heavy books carts, etc.

 

Work environment

The work environment is a heated and air-conditioned, open office setting. There is moderate noise from office printers, traffic from students and staff moving through the open office area, and some conversations with patrons or colleagues. Books accumulate dust and can aggravate allergies.