STUDENT SUCCESS CENTER - Operations and Tutoring Services Coordinator

Job Classification

  Hourly Full-time (35-40)

Position summary

The Student Success Operations & Tutoring Coordinator provides leadership for the daily operations and management of the Student Success Center, integrating front-facing office, early alert and peer tutoring services to advance student success, retention, and whole-person development within a Christ-centered Seventh-day Adventist learning community.

This multifaceted role promotes welcoming and efficient operations, coordinates timely and professional responses to student concerns through early alert systems, and oversees the development and delivery of peer tutoring services. The Coordinator collaborates with campus partners to foster student success and flourishing, contributing to a student-centered environment that reflects the mission and values of Andrews University.

Qualifications summary

Minimum Qualifications

• Bachelor’s degree


• Experience in higher education, academic support, student services, or a related setting.


• Deep commitment to supporting students within a Christ-centered educational environment focused on whole-person development and student flourishing.


• Demonstrated experience in office operations, student-facing services, student information systems and databases.


• Active member in good and regular standing of the Seventh-day Adventist Church and demonstrated commitment to supporting the mission and values of a Seventh-day Adventist learning community.

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Reporting to the Director and the Associate Director, the Coordinator performs the following essential duties and responsibilities and other duties as assigned.

Student Success Center Operations

• Oversees the daily operations of the Student Success Center modeling Christ-centered hospitality and care, ensuring efficient workflows, professional and responsive service, and a welcoming, student-centered environment for students, faculty, staff, and visitors.


• Manages office systems, communications, scheduling, and student intake processes.


• Maintains confidential student records and ensures compliance with institutional policies and applicable privacy standards.


• Maintains office resources, technology, and digital communications, including website content and informational materials.


• Assists the Disabilities Coordinator with exam scheduling and testing logistics.

• Provides administrative coordination, including research, document development, calendar management, meetings, travel arrangements, and budget-related processes.

• Ensures the opening and closing of the Center according to operational hours, schedules student assistants and manages payroll processes as directed.

Early Alert/Case Management Systems Coordination

• Promotes a proactive and restorative approach to student intervention and support.


• Oversees the University’s early alert system, responding to student concerns with professionalism, empathy, discretion, and prioritization.


• Assesses student concerns and coordinates timely follow-up and appropriate interventions, as well as referral to help to connect students with academic, personal, spiritual, wellness, and campus support resources.  


• Serves as a central liaison for students of concern, facilitating communication among faculty, advisors, and campus support services.


• Conducts outreach to connect students with tutoring, academic support, and other campus resources.


• Maintains accurate documentation of interventions and track student engagement and outcomes.


• Uses early alert data to identify trends and inform retention strategies and continuous improvement.

Peer Tutoring Program Leadership

• Leads and cultivates the development and implementation of the daily operations of the peer tutoring environment that promotes academic confidence, encouragement, integrity, and student growth.


• Recruits, schedules, and supervises peer tutors to ensure high-quality academic support that promotes student persistence.


• Provides training and mentorship for peer tutors in professionalism, communication, confidentiality, and Christ-centered peer support.


• Collaborates with faculty and campus partners to align tutoring services with course expectations and student needs within effective delivery systems.


• Monitors program effectiveness through maintaining accurate records, data collection, assessment, and continuous improvement practices.


• Manages communication and marketing of tutoring services, including maintaining accurate and accessible information on the website and other platforms.

Professional Growth

• Engages in ongoing professional development and remains informed on best practices in student success, academic support services, retention strategies, and higher education administration.


• Participates in professional learning opportunities that support operational excellence, student care, and the mission of faith-based higher education.

Supervisory responsibilities

Recruits, trains, supervises, and mentors 25+ student peer tutors and student office assistants with professionalism, accountability, encouragement, and care.

Qualifications

Minimum Qualifications

• Bachelor’s degree


• Experience in higher education, academic support, student services, or a related setting.


• Deep commitment to supporting students within a Christ-centered educational environment focused on whole-person development and student flourishing.


• Demonstrated experience in office operations, student-facing services, student information systems and databases.


• Demonstrated ability to work effectively with diverse student populations, including students experiencing academic, personal, or transitional challenges.


• Ability to maintain professionalism, discretion, and sound judgment in sensitive situations.


• Strong organizational, communication, and problem-solving skills, with the ability to manage multiple priorities.


• Active member in good and regular standing of the Seventh-day Adventist Church and demonstrated commitment to supporting the mission and values of a Seventh-day Adventist learning community.

Preferred Qualifications

• Bachelor’s degree in education, social work, counseling, or a related field.


• Experience working within a faith-based higher education environment.


• Experience with early alert systems, case management, student retention initiatives, or case management platforms.


• Experience in recruiting, training, and supervises students with clarity and accountability.


• Knowledge of best practices in student success, persistence, and whole-personal student development, academic and tutoring support services.

Core Competencies

• Christ-Centered Relational Service: Models compassion, integrity, hospitality, and professionalism in support of students and colleagues within a faith-based educational environment.


• Operational Excellence: Effectively manages office systems, workflows, and administrative processes.


• Data-Informed Practice: Uses data to guide decisions, monitor outcomes, and improve programs.


• Collaboration & Communication: Builds strong partnerships with faculty, staff, and campus services and excellent oral and written communication skills.


• Critical Thinking & Triage: Effectively assesses student needs and determines appropriate referrals.


• Adaptability & Initiative: Navigates a multifaceted role with flexibility and proactive problem-solving.

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Demonstrated technological proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace, student information systems, databases, online scheduling platforms, and web content management tools. Ability to utilize data and technology to support communication, assessment, operational effectiveness, and student success initiatives.

 

Interpersonal interactions

Demonstrates exceptional interpersonal and relationship-building skills with a strong student-centered orientation. Ability to provide compassionate, professional, and responsive support to students, including those experiencing academic or personal challenges. Maintains a caring, calm, and solution-oriented presence in complex or high-stress situations while exercising professionalism, discretion, and confidentiality in all interactions with students, faculty, staff, and families.

 

Physical demands

Able to lift 40 pounds.

Work environment

The Student Success Center is a highly interactive environment with frequent in-person and electronic engagement with students, faculty, staff, and families. Most of the 40 work week is spent in a temperature-controlled campus office setting. Occasional evening hours and movement between campus locations may be required in support of tutoring services and student support activities.