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DINING SERVICES - Asst Retail Manager

Job Classification

  Hourly Full-time (35-40)

Position summary

The assistant manager for Andrews University is responsible for the successful operation of the café.  This means adhering to the client’s culture and guidelines, the HACCP regulations, and the University’s expectation of food quality, freshness, and presentation.  This position is responsible for motivating, training, developing, and directing all employees to accomplish the objectives of the operation to the satisfaction of the customers, and to maintain a working relationship with the client.  

Qualifications summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and responsibilities

Orders, inventories and maintains appropriate levels of retail items for sale in the Gazebo.
Directs, coordinates, and participates in preparation and distribution of food served; premade, prepackaged, and made to order.
Trains employees in various jobs to be efficient and client-oriented.
Manages the sanitation and housekeeping function of the café.
Adjust schedule and staffing levels to meet varied daily business volume.
Does other work as requested by supervisor
Cooperate with supervisor in adjusting job duties as circumstances require.

Supervisory responsibilities

Directly supervises student employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


College degree, associate’s degree, or six-months to one year related experience.
Ability to read and comprehend elaborate instructions, event request, correspondence, and memos written in English.  Able to speak clearly and listen attentively to staff, peers, supervisors, guests, and client.  Able to read and write to facilitate the communication process.  Ability to write professional and efficient emails to clients and customers. Ability to effectively present information in one-on-one and small group situations to customers and clients.

Technical competencies


Interpersonal interactions


Physical demands

While performing the duties of this job, the employee is regularly required to: stand for long periods of time, talk, hear, taste and smell. Walk, use hands or fingers, handle, feel, stoop, kneel, crouch, or crawl.  The employee is regularly required to lift 25 pounds and occasionally lift up to 50 pounds and push and pull carts up to 100 pounds.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Must be able to organize and maintain office atmosphere in midst of distractions. Must be willing to be on call in case of emergencies, e.g. computer shutdowns. Must be able to provide exceptional customer service and perform well under pressure.