CAMPUS SAFETY - Office Mgr/Dispatch Supv
Hourly Full-time (35-40)
The primary responsibilities of this position are to fulfill the requirements of an Andrews University Office of Campus Safety Dispatch Sergeant, which is a composite of the responsibilities of Office Manager, Dispatch Training Officer, and Dispatch Communications Officer.
To perform this job successfully, an individual should have experience in using training and judgement to execute policies and procedures, experience in security or safety-related fields of work, and customer service and community interaction. Reasonable accomodations may be made to individuals with equivalent experience in relatable fields.
Duties and responsibilities
- Office Manager
- Assists with communications to campus (IMC for alerts/notifications, building managers, flag lowering, vehicle/bike registration, Clery reporting, etc.)
- AUOCS vault website updates (permits, building managers, citations, etc.)
- Banner ID creation for non-university registration of vehicles
- Citation management – data entry/checks
- General accounting/billing/billing inquiries/refunds
- Projects/Assignments from Command Staff
- Provide statistical data (citations, registration, etc.)
- Purchasing - Office supply orders, parking permits, handbooks, citations, etc.
- Responsible for maintenance of Building Manager database
- Dispatch Officer
- Communicates with local emergency services for response assistance.
- Creation of incident reports and dispatches patrol officer to respond as necessary.
- Maintains communication and documents activity of patrol officers.
- Monitors all campus security and emergency alert systems.
- Performs vehicle registration activities.
- Provides customer service activities for registration, citations, appeals, and general information.
- Receives afterhours calls for Housing Office.
- Receives afterhours emergency call requests for Plant Services.
- Regulates nighttime access onto the campus via gatehouse activities.
- Responsible to activate University Emergency Alert System.
- Dispatch Sergeant
- Available for on call response.
- Ensures subordinates are present and accounted for by the maintenance of work schedules.
- Is responsible for Dispatch Officer shift assignment and management of the 24 hour work schedule.
- Responsible to manage time clock operations for AUOCS Dispatch employees.
- Responsible to provide supervision and guidance for subordinates to complete AUOCS operations at all times (day and night).
- Works with the Director and Assistant Director to establish new policies and procedures for the operations of AUOCS.
- Train dispatchers to meet APCO requirements for Public Safety Telecommunicator 1 Class for National Certification.
- Train dispatchers to meet University/AUOCS requirements.
Directly supervises four Dispatch Officers. Responsibilities includes holding training classes for all Dispatch employees, in areas such as emergency telecommunications and response, use of emergency alert systems, and situation-specific triage. Further responsibilities detailed in "Dispatch Sergeant" heading of previous section.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- Ability to rely on experience, training and judgment to execute policies and procedures.
- Ability to work cohesively in a team oriented environment.
- Advanced communication and customer service skills with the faculty, staff, students, community visitors and emergency response agencies over the telephone and in person to resolve conflicts or respond to emergency incidents.
- Computer proficient in Microsoft Office Professional and Excel.
- Exceptional skill in time management.
- Must be able to work shift assignments, to include nights, weekends, and some holidays.
- Must be at least 21 years of age.
- Must function well while under stress.
- Must have or obtain a valid Michigan driver’s license.
- Must have or obtain at least APCO Public Safety Telecommunicator certification.
- Must pass a criminal background check.
- Must pass a drug screening test.
- Post-secondary education or two years job-related work experience in law enforcement and/or military.
Bachelor’s degree (B. A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience. Any military and/or police experience is highly desired.
The position requires the ability to explain college policies in difficult situations, write and edit reports or technical documents, coordinate and assess the work of others, or other activities requiring significant communication skills. Handling of confidential information.
Ability to add and subtract and to multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to use mathematical formulas for statistical analysis.
Ability to understand and to carry out instructions furnished in written or oral form. Ability to deal with problems involving variables in standardized situations. Ability to respond to varying incident types under stress and make leadership decisions affecting subordinates and the campus population.
Computer Use Ability:
Competent in Microsoft Office. Must be able to create and maintain databases, prepare executive reports, including analysis of statistical information.
The position has the authority to take action or make recommendations that will affect procedures, processes, and practices involving customers or employees within the same department as well as campus wide in regards to the safety of the campus. This includes building evacuations, stop work orders, and/or other actions that affect the operations of the University with concerns to immediate threat to life or injury.
This position regularly requires independent judgment in setting priorities and organizing work to accomplish results. Some of the responsibilities of this position are performed in accordance with existing procedures and instructions.
Must be comfortable explaining University policy and dealing with individuals who may be upset regarding the enforcement of those policies. Must be willing to engage in conflict resolution and de-escalation of stressful situations.
While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, climb, balance, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.