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CAMPUS SAFETY - Office Mgr/Dispatch Supv

Job Classification

  Hourly Full-time (35-40)

Position summary

The primary responsibilities of this position are to fulfill the requirements of an Andrews University Office of Campus Safety Dispatch Sergeant, which is a composite of the responsibilities of Office Manager, Dispatch Training Officer, and Dispatch Communications Officer.

Qualifications summary

To perform this job successfully, an individual should have experience in using training and judgement to execute policies and procedures, experience in security or safety-related fields of work, and customer service and community interaction.  Reasonable accomodations may be made to individuals with equivalent experience in relatable fields.

Duties and responsibilities

Supervisory responsibilities

Directly supervises four Dispatch Officers. Responsibilities includes holding training classes for all Dispatch employees, in areas such as emergency telecommunications and response, use of emergency alert systems, and situation-specific triage. Further responsibilities detailed in "Dispatch Sergeant" heading of previous section.


The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
Bachelor’s degree (B. A.) from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.  Any military and/or police experience is highly desired.
Language Skills:
The position requires the ability to explain college policies in difficult situations, write and edit reports or technical documents, coordinate and assess the work of others, or other activities requiring significant communication skills. Handling of confidential information.
Mathematical Skills
Ability to add and subtract and to multiply and divide. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to use mathematical formulas for statistical analysis.
Reasoning Ability:
Ability to understand and to carry out instructions furnished in written or oral form. Ability to deal with problems involving variables in standardized situations. Ability to respond to varying incident types under stress and make leadership decisions affecting subordinates and the campus population.
Computer Use Ability:
Competent in Microsoft Office. Must be able to create and maintain databases, prepare executive reports, including analysis of statistical information.
The position has the authority to take action or make recommendations that will affect procedures, processes, and practices involving customers or employees within the same department as well as campus wide in regards to the safety of the campus. This includes building evacuations, stop work orders, and/or other actions that affect the operations of the University with concerns to immediate threat to life or injury.
Decision Making/Judgment:
This position regularly requires independent judgment in setting priorities and organizing work to accomplish results.  Some of the responsibilities of this position are performed in accordance with existing procedures and instructions.

Technical competencies


Interpersonal interactions

Must be comfortable explaining University policy and dealing with individuals who may be upset regarding the enforcement of those policies.  Must be willing to engage in conflict resolution and de-escalation of stressful situations.

Physical demands

While performing the essential duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls. The employee is regularly required to use other senses to talk, hear, taste, and/or smell. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is regularly required to sit, climb, balance, stoop, kneel, crouch, and crawl. The employee must occasionally lift and/or move more than 100 pounds, frequently lift and/or move up to 50 pounds, and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.