AIM - Stu/Cle Rg AIM Outbound CSR

Job Classification

  Student-Regular

Position summary

CSRs answer the phone calls generated by Adventist Media Ministries when they advertise an 800 number.  Most calls start with a specific offer for a free or purchased item.  The CSR interacts with the caller to collect name and address and other order information.  Many calls also involve prayer and offering Bible guides and other literature.  Throughout the call the CSR is projecting a Christian spirit and seeking ways to further connect the caller with the local Adventist Church.  Training and practice are an important part of the job to increase skills and caring service.  Because the Holy Spirit is always moving on the hearts of viewers and listeners, AIM CSRs will work shifts that include mornings, evenings and weekends.  CSRs that work hard, develop skills and prove reliable are often promoted to other positions of leadership at AIM.

Qualifications summary

• Excellent customer service, communication skills


• Good phone etiquette

Duties and responsibilities

Virtually all student employees at AIM start as a Customer Service Representative (CSR) and it remains a basic function of their work at AIM as long as they work here. 

Supervisory responsibilities

N/A

Qualifications

Must be a student at Andrews University or Academy.

Technical competencies

N/A

Interpersonal interactions

Must be comfortable with sharing your faith on the phone.

 

Physical demands

Typing, sitting.

Work environment

Quiet work environment.