ENROLLMENT SERVICES - Stu-Reg Enroll UG Distance
Job Classification
Student-Regular
Position summary
The UG Distance Enrollment Assistant will provide clerical and customer service support to the Andrews Enrollment Management office.
Qualifications summary
- Must be able to work 20 hours per week
- Must be able to work afternoons (12pm - 5pm daily)
Duties and responsibilities
- Assist customers with admissions and registration
- Answer phones & make phone calls
- Write business emails and letters
- Data entry in BANNER and SIS
- Enrollment processing
- File student folders
- Mail information to inquiries
- Other tasks as needed
Supervisory responsibilities
N/A
Qualifications
- Exceptional listening and organization skills
- Ability to learn complex details quickly
- Accuracy in conveying the Distance Education services to prospective students
- Attention to detail
- Ability to work independently, given direction
- Ability to work cohesively with other departments across campus
- Excellent written and verbal communication skills
- Patience and good judgment in dealing with challenging situations
- Pleasant demeanor
- Proper phone etiquette
- Dependability and integrity
- Proficiency in computer office skills
- Bilingual: Spanish and English preferred
Technical competencies
- Competency in Microsoft Office programs
- Ability to adapt to other digital communication tools as we experiment
Interpersonal interactions
- Must be comfortable interacting with a various array of student types i.e Adults, Continuing, Regular students
- Must be comfortable sharing ideas with Enrollment Management team
Physical demands
- Must be able to work at a desk station for long periods of time (about 4-5 hours per day)
Work environment
- Assigned student work station with a computer and telephone