STUDENT SUCCESS CENTER - Admin Asst Student Success

Job Classification

  Hourly Full-time (35-40)

Position summary

Coordinates the day-to-day operation of the Student Success Center. Serves as the first contact, in person, by phone, or by e-mail, with the Student Success Center for students and their families, as well as on-campus staff.  

Qualifications summary

• Fifth year college or university program certificate/degree graphic design or related field; or two to four years related experience and/or training; or equivalent combination of education and experience.


• Mastery of written and spoken English


• Able to maintain workflow in a busy office setting with multiple interruptions


• Able to maintain confidentiality 


• Proficient in Microsoft Office programs

Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

Hourly Position: 40 hours per week
(includes supervision of office one evening per week during tutoring hours)
 
Summary:

• Coordinates the day-to-day operation of the Student Success Center


• Serves as the first contact with the Student Success Center for students and their families, as well as on-campus staff, in person, over the phone, and by e-mail


• Assists and supports the Student Success Center staff in the provision of quality academic support for all Andrews University students


• Maintains calendars and schedules appointments for all staff in the office


• Must be able to multi-task in a busy office environment with multiple interruptions


• Must be able to work with a diverse student/staff population

 
Essential Duties & Responsibilities:
General Office:

• Serves as the receptionist for the Center


• Maximizes office productivity through proficient use of appropriate software applications


• Maintains office files


• Schedules appointments


• Supervises office student workers and aids in prioritizing of student worker tasks


• Coordinates purchasing of goods and supplies for the office


• Tracks inventory of office supplies


• Tracks expenses and reconciles the Center’s financial statements

 
Undergraduate Academic Advising:

• Performs changes of major and advisor for current UG students through Banner, according to individual academic department advising guidelines


• Generates degree evaluations to support major change requests


• Up-dates students information in appropriate systems


• Informs students, advisors, and department chairpersons of all degree/major/minor/ advisor changes made by UG students


• Assigns academic advisors to new, incoming students according to academic department advising guidelines


• Performs major changes as requested by new, incoming students before they arrive on campus


• Informs new students of advisor assignment and of changes to majors/advisors


• Responds to academic advisors about iVue, preVue, and registration questions


• Maintains records for advising

Undergraduate Success Advising:

• Supports the Success Advisor as needed

 
Disability Accommodation:

• Provides support, as needed, with Disability Services


• Aids students with documentation needs


• Proctors tests taken by students in the Center

 
Undergraduate Student Intervention:

• Supports the Student Intervention Coordinator through monitoring and documenting iVue alerts


• Procures up-dates about students from professors as needed

 
Undergraduate Tutoring Services:

• Serves as the first contact for students requesting tutoring services


• Provides forms and aids students in completing the forms


• Oversees the signing in/out process for tutoring pairs


• Responsible for tutoring, as the staff on duty, one evening per week during the semester
  
  
  
  • Supervises the student worker at the front desk
  
  
  • In charge of locking and unlocking rooms used by tutoring pairs
  
  
  • Completes at least one walk-through of Buller Hall (as agreed to by CAS Dean)
  
  
  • Locks rooms in Nethery Hall at the end of evening
  
  
  
  

 
 

Supervisory responsibilities

Supervises student workers at times

Qualifications

Qualifications:

• Fifth year college or university program certificate/degree graphic design or related field; or two to four years related experience and/or training; or equivalent combination of education and experience.


• Mastery of written and spoken English  


• Strong communication, interpersonal, conflict resolution, and managerial skills


• Strong listening and problem solving skills


• Leadership and team motivation skills


• Punctual and reliable


• Able to maintain confidentiality      


• Able to maintain workflow with multiple interruptions


• Proficient in Microsoft Office programs 

Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

N/A

Interpersonal interactions

N/A

Physical demands

Must be able to lift at least 40 pounds. 

Work environment

Work environment is an office setting.  Desk is in the reception area and office has heavy traffic at times.