HUMAN RESOURCES ADMINISTRATION - Benefits Specialist
Job Classification
Hourly Full-time (35-40)
Position summary
Responsible for assisting in the coordination of the university’s benefit plans, maintains and reconciles benefit accounts, coordinates the worker’s compensation program and assists customers at the employment office front desk.
Qualifications summary
Associate degree, or two to three years’ related experience and/or training; or equivalent combination of education and experience. CEBS is desirable.
Must be a Seventh-day Adventist in good and regular standing.
Duties and responsibilities
Includes the following, as well as other responsibilities that may be assigned as needed:
University benefits program :(By applying government regulations, AU Working Policy, Employee Handbook, General Conference and North American Division (GC/NAD) policies):
- Provide routine employee services by
- Answering benefits questions
- Communicate any benefit changes and updates
- Assisting in benefits enrollment through the benefits management system (BMS)
- Investigating claim discrepancies
- Coordinating wellness discount application (open enrollment and new hires)
- Audit benefit eligibility and missed biweekly premiums, and process findings accordingly.
- Communicate employee benefit changes to, and resolve benefit issues, affecting payroll and bswift (BMS).
- Authorizes free class and tuition assistance benefits and address any related issues.
- Implements Family Medical Leave Act (FMLA) procedure, including processing sick leave time.
- Facilitates the long term disability insurance application and process.
- Assists with open enrollment and other related events (town hall meetings and health screenings).
- Acts as liaison with Lakeland Regional Medical Center and other benefits providers to coordinate flu shots, wellness program, and health/benefits fair.
- Pursues and resolves service, quality, and plan issues with medical insurance and other benefit plan providers.
- Participates in monthly healthcare meetings with the AU benefits consultant and the health insurance third party administrator (TPA).
Benefits accounts:
- Resolve discrepancies, and process invoice payments for benefits accounts with the following vendors:
- ASR, Companion Life, PHCS (TPA for health insurance, flexible spending accounts)
- UNUM (life insurance, long-term disability, accidental death & dismemberment, supplemental life insurance, short-term disability, accident plan, critical illness)
- Liberty Mutual (automobile insurance)
- CompOne (workers compensation)
- Collegiate Risk Management (student insurance)
- bSwift (benefit management system)
- Long-term Care
- Reconcile benefits clearing accounts for payroll deduction vs invoice payments
Worker’s Compensation Program
- Processes and completes worker’s compensation claims.
- Assists with work situational evaluations for employees.
- Summarizes observed patterns of work injuries for the Loss Control Director’s investigation.
- Reviews and advises supervisor of litigation and non-routine issues.
- Keeps close contact with injured employee, supervisor, TPA, and medical providers, relating to worker’s compensation issues.
- Applies government regulations as they relate to worker’s compensation.
- Keeps accurate records for reporting to government agencies
Employment & Miscellaneous
- As needed, assist the employment front desk with the following tasks:
- Welcoming student, staff, and faculty assisting them with new hire paperwork including verification of I-9 forms
- Terminating employees and exit procedure form
- International students with obtaining social security numbers & questions
- Directing employees appropriately to other human resources areas
- Assists other HR areas for front desk coverage, as needed.
- Works with Financial Administration for additional insurance for travel (Risk Management).
- Participate in presenting at New Employee Orientation, Supervisor Training, and other sessions as needed.
Supervisory responsibilities
Reports to: Employment/Benefits Manager.
Supervise: Student assistants working on needed projects.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Works with Employment/Benefits Manager on supervisory issues.
Qualifications
Education and/or Experience:
Associate degree, or two to three years’ related experience and/or training; or equivalent combination of education and experience. CEBS is desirable.
Language Skills:
Ability to read, analyze, and interpret plan documents, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers and medical plan providers. Ability to write reports, business correspondence, and procedures manuals. Ability to effectively present information and respond to questions from groups, managers, clients, customers, and the general public. Strong written and oral communication skills.
Mathematical Skills:
Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Knowledge and ability in basic accounting and accounts reconciliations.
Must be a Seventh-day Adventist in good and regular standing.
Technical competencies
N/A
Interpersonal interactions
Ability to work with all types of personalities in challenging situations.
Physical demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk.
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The noise level in the work environment is usually moderate.,