HOWARD PERFORMING ARTS CENTER - Assistant Mgr HPAC

Job Classification

  Salaried Full-time (75-100%)

Position summary

The Assistant Manager for the Howard Performing Arts Center is responsible to aid the HPAC Manager with scheduling, coordination of staff and volunteers, supervision, public relations, and management of operations for the Howard Performing Arts Center.

Qualifications summary

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education and/or Experience - College degree preferred.
Language Skills - The ability to articulate Howard Center procedures and policies, mission and vision, both written and oral, to customers is required. 
Mathematical and Computer Skills - Familiarity with Microsoft Office suite; ability to work with Excel spreadsheets for report preparation and bank deposits.


Must be a Seventh-day Adventist in good and regular standing.

Duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Coordinate all Volunteer activities including maintenance and revision of Volunteer Manual, scheduling of volunteers, communication with volunteers, planning of volunteer events and preparation of volunteer coordinators instructions for performances.


• Manage requirements for functions taking place in the Howard Center lobby including coordination of equipment, caterer facilitation, staffing and custodial needs


• Maintain and update Howard Center website


• Responsible for providing basic operational information to prospective Howard Center renters and preparation of all facility usage agreements with renters


• Manage Howard Center box office including software maintenance, program setup up, ticket printing and sales, appropriate reporting, bank deposits and staff management


• Communication with patrons and promotion of events through production of email newsletter


• Maintain and revise as needed procedure manual and rental contracts to guide operational needs, authorizations, approvals and clearances for all staff or personnel in the Howard Center, whether directly employed by the university or not.


• Assist with supervision of all major events, including the maintenance of the Howard Center performance standards and operating procedures.  Ensure that requirements of director/performers have been met, including flow of stage hands, performers, props and equipment in a timely and efficient manner


• Assist with the planning, scheduling, coordination, and marketing of all events at the Howard Center – all concert series, University ensemble group performances, guest performers, facility renters, recitals, tours, classes and rehearsals. Assist with hospitality planning for artists including travel arrangements, on site hosting and other hospitality needs as required.


• Assist with sales of advertising space in program books and sponsorship opportunities


• Liaison with Department of Music

Supervisory responsibilities

The Assistant Manager of the Howard Performing Arts Center directly supervises 2-12 student employees as box office workers, audio technicians, and stage hands for performances.  Carries out supervisory responsibilities in accordance with the Howard Center policies, procedures and applicable laws,

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience - College degree preferred; three to five years related experience and/or training; or equivalent combination of education and experience.
Language Skills - The ability to articulate Howard Center procedures and policies, mission and vision, both written and oral, to customers is required.  The ability to write reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions from both internal and external customers is essential.
Mathematical and Computer Skills - Familiarity with Microsoft Office suite; ability to work with Excel spreadsheets for report preparation and bank deposits. While not required, experience with audio mixing preferred. 


Must be a Seventh-day Adventist in good and regular standing.

Technical competencies

Key Competencies

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, scheduling details)


• Ability to work with Excel spreadsheets for report preparation and bank deposits


• Ability to learn new programs quickly and profeciently (specialized Volunteer software)


• Familiarity with Social Media advertising; posting (Facebook, Twitter, Instagram, etc)


• Mathematical and Computer Skills - A high level of computer competency and understanding is required. This includes competence with Microsoft Office suite, Adobe Creative Suite, and social media platforms. While not required, experience with audio mixing preferred. 

The Assistant Manager of the Howard Performing Arts Center also collaborates with the HPAC Manager in the following technical duties:

• Manages social media accounts for the Howard Performing Arts Center including, but not limited to, Facebook, Instagram and Twitter.


• Schedules social media posts and responds in a timely manner to patron's comments and direct messages as appropriate, including editing and deletions as needed.


• Collaborates with the social media team of Integrated Marketing & Communication to cross post Howard content on Andrews University social media channels as appropriate including AU Agenda and AU TV.


• Explores and utilizes emerging social media channels as appropriate.


• Coordinates or assists in the development of annual or event specific print collateral for the Howard Performing Arts Center season and other related or individual events in collaboration with IMC and other appropriate external vendors.


• Collaborate with IMC, as appropriate on achieving publicity locally, regionally and nationally for Howard Performing Arts Center events.


• Answers phones, transfers calls, takes phone orders


• Operates automated ticketing system

Interpersonal interactions

Key Competencies

• High level of customer focus and a positive, service oriented personality


• Respectful, approachable attitude and team oriented spirit


• Ability to handle stress positively while juggling a number of responsibilities


• Takes the initiative in getting the work done with a high level of personal ownership and excellent follow through


• Receptive to feedback, willing to learn and embraces continuous improvement


• Ability to build strong working relationships 

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Building tours and demonstrations are also duties of this job requiring mobility throughout the building. During performances there is considerable walking and standing.  There are also physical requirements including the setup of tables and chairs, moving of equipment on and off stage, dismantling and set up of risers and other physical tasks as necessitated by the various performances.

Work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.  During certain performances, the decibel level may be high in which case high-fidelity ear plugs are provided.