AIM - AIM Customer Service Representative (CSR)

Job Classification

  

Position summary

Customer Service Representatives (CSRs) answer phone calls generated by Adventist Media Ministries, collect order information, pray with callers, and offer Bible study guides and other literature.

For more information, and to apply, please visit callaim.org/employment

Qualifications summary

Excellent verbal and written communication skills are required, including the ability to type at least 30 net words per minute.  Seventh-day Adventist Christian in good and regular standing, willing to witness and pray with others.  Availability to work weekends.

Duties and responsibilities

The Customer Service Representative is at the front line of contact for AIM's clients and their constituents. With each call the operator interacts with people who have heard/watched a religious program and are responding to an offer. The CSR's primary function is to answer incoming calls in a friendly, timely and accurate manner. The purpose of the calls can range from orders, to information, to prayer. All CSRs are expected to present themselves in a way which represents the mission of the organization for whom they are answering. The CSR is also expected to draw out and respond to the spiritual interests of the caller by offering encouragement, prayer, appropriate additional literature or chaplain services as the caller's level of interest indicates. Evening and weekend work is required. Generally, employees are not considered for advancement until they have been employed at AIM for at least six (6) months. Other duties are assigned, skill and time permitting. CSRs report to the Shiftleader and appropriate staff members.

Supervisory responsibilities

N/A

Qualifications

1. A current full-time student at Andrews University or Academy (non-students may apply, but may not exceed the 19 hours worked per week)


2. Seventh-day Adventist Christian willing to witness and pray with others


3. Clarity of speech (in accent, punctuation and tone)


4. Understanding of American English idioms


5. Computer and keyboarding skills, including a minimum typing speed of 30 wpm


6. Willingness and availability to work on weekends


7. A cooperative and team-focused spirit


8. Minimum one year commitment (due to training investment)

Technical competencies

N/A

Interpersonal interactions

Must be comfortable interacting with co-workers and callers from diverse backgrounds in a fast-paced environment.

Physical demands

Must be able to sit and converse on the phone for extended periods of time.

Work environment

Evangelistic call center with a fast-paced environment.