Where applicable, faculty and staff are issued a Microsoft Exchange account for email and calendar collaboration while employed at Andrews University.
If you are a new full-time and regular faculty or staff, please create a work order or contact your ITS building technician to create a Microsoft Exchange email account.
On University-issued computers, Microsoft Outlook is the recommended email program to use.
Adjunct/Contract (non-regular) Faculty & Staff may access your Andrews email on the AU Gmail system (gmail.andrews.edu).
Visit our AU Google Support Page for more information.
Andrews University uses an on-premise tiered mailbox Exchange system for employees. This means that this email system is managed by Andrews ITS personnel on campus.
The default mailbox size is 3 gigabytes (GB). If your storage space goes beyond 2.5 GB, you will receive a email reminder that you should take action to free up space. Once your mailbox reaches its quota, you will still be able to receive email, but will no longer be able to send. At this point, action must be taken to clean up your mailbox.
For more information, visit Best Practices for Managing Email Mailbox Size.
Remember, large amounts of email in your mailbox can reduce the efficiency of your Outlook-Exchange connection. Consider moving old email messages to a network share or to your local computer. Consult your ITS building technician for more information or to request more space Due to finite resources, the University reserves the right to not increase the amount of space on Microsoft Exchange mailboxes. ITS encourages employees to work with their ITS building technician on mailbox management, and if necessary the tech will escalate the issue to a system administrator for further resolution.
For personal devices only
If you're using BlackBerry 10, set up your account using Exchange ActiveSync. Exchange ActiveSync lets you synchronize email, calendar, contacts, tasks, and memos with your account. In most cases, your device will set up your account in just a few simple steps.
If it can't find your connection information, you'll see a message recommending that you use advanced setup steps. If this is the case, see the next procedure. Use the following steps to use advanced settings to set up your Exchange ActiveSync connection to your account.
If you see the message that your account cannot be authenticated with your service provider, click OK, then Previous, then verify that your settings are correct.
If Starting Outlook for Mac for the First Time
If An Account Already Exists